x2 Desktop Application Integrator- PRO-002205

Job Introduction

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 120,000 employees worldwide.

Due to continued growth, we are looking to recruit two Desktop Application Integrators on our prestige customer site in central Frankfurt, Germany.

Role Responsibility

• The  required  person  will  provide  services  related  to  Microsoft  Windows  based  business applications on both client and server platforms (e.g. Windows  7, Windows 2008/2012 server, Citrix).
• He/she will be responsible for integrating applications into the customer's Windows environment and upgrading or enhancing existing applications as required to meet evolving business or technical requirements.
• Integrates,  tests  and  documents  application  software  modules  to  meet  agreed  business specifications.
• These  tasks  are  of  a  limited  technical  and  business  complexity  and  focus  on  the  use  of  a particular technology or tool.
• Performs technical testing and prepares the relevant technical documentation.
• Supports  end-users  during  acceptance  tests  and  operational  teams  during  migration  to  the production environment.
• Investigate, diagnose and resolve bugs and incidents in the post-go live support of operations.
• Develop  appropriate  documentation,  scripts  and  procedures  for  the  build  and  packaging  of application components
• Provide  training  to  1st  and  2nd  level  support  staff  with  new  procedures  and  techniques  for  application maintenance.

Successful Candidate

The ideal candidate should have at least 5 years of relevant experience.

Education and qualifications:

• Bachelor’s  degree  in  information  technology,  computer science, information system security, or related disciplines

Knowledge and skills:

• a good command of English with proven drafting ability 
• a working knowledge of MS Office (in particular Word, Excel and PowerPoint)
• a good understanding of Information Technology 
• Proven experience of application integration within Windows environments including both client and client-server architectures.
• Good knowledge of client/server architecture, middleware, thin-client, current PC technology, web services and software deployment technologies.
• Good knowledge of IT operational security and ITIL service management disciplines.
• At least 5 years’ experience of working closely with customers to develop detailed requirements for developments together with the ability to manage expectations accordingly. 
• Knowledge of test strategies, methodologies and tools to support functional and technical testing would be an advantage. 
• Good analytical skills and a problem-solving orientation.  

Behavioural competencies:

• Shows commitment to the achievement of team and organisational goals
• Manages multiple assignments and tracks progress on numerous processes simultaneously
• Uses diplomacy and tact when dealing with colleagues
• Uses simple/clear words to communicate ideas 
• Strong interpersonal skills, self-motivation and the ability to work in a team are very important.

Package Description

Salary information available upon application – Relocation assistance will be provided.

About the Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 120,000 employees worldwide.

Serco is a values-led company and our culture and ethos are at the heart of everything we do.

These are core values that employees live by at Serco:

• We value working with our customers in a collaborative, flexible way.

• We encourage social responsibility, treating people in the way we would wish to be treated.

• We instil a stimulating culture where people feel they can personally make a difference.

• We aim to build a long term relationship by bringing assured service delivery, helping our clients achieve their ambitions.

Serco European Agencies