Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.
What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.
Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
We are hiring a Web Operational Manager for our prestigious partner DIGIT TM (DG Informatics) in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.
If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.
We look forward to meeting you! Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.
At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!
Role Responsibility
DESCRIPTION OF TASKS
Collect information from various sources (written information, business users, developers &
analysts) in order to define/create the required material in accordance with the means of
communication selected and the needs of the final user.
Assist in designing a modern, improved, user-friendly and smart version of the main reference documents (eg. Programme Guide)
Organize and keep up-to-date content of the main knowledge-sharing online platforms of the decentralized Erasmus+ programme
Writing user guides/documentation/newsletters about the information systems used for internal
and external stakeholders
Prepare material and deliver training specifically design for the diverse users on information
systems on different formats (eg. Webinars, user guides, coaching)
Administrate on-line community forum and monitor collaborative tools providing content and
additional information when requested.
Successful Candidate
GENERAL REQUIREMENTS
Excellent writing and communication skills in English.
Experience managing collaborative knowledge-sharing online platforms and supporting online communities.
Knowledge of Confluence wiki, Jira, Teams and experience with Blackboard Collaborate
Knowledge of web languages and tools (e.g.. html, flash)
Capability of integration in an international/multi-cultural environment, rapid self-starting
capability and experience in working in team.
Knowledge in end user assistance of information systems
SPECIFIC REQUIREMENTS
The total time of experience required for the specific expertise can be covered as a whole by the different domains:
Proven experience producing user guides/documentation (incl. e-learning modules) (min 3
years)
Proven experience managing and updating documents translated in several languages
Training and coaching
Good knowledge of and professional experience with html, flash, Confluence wiki, Jira and
Teams (min 3 years)
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Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
Data Protection:
When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.
You may submit a written request revoking your consent to this agreement at any time.
Package Description
Excellent Salary
Corporate Benefits Package
Relocation Assistance (if applicable)
And the chance to make a positive difference in a company passionate about diversity and inclusion.
Further information available from the Serco Europe Recruitment Team
About the Company
Why should you join Serco ?
At Serco not only is the nature of the work we do important, everyone has an important role to play.
Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
A world of opportunity - You’ll be wholeheartedly supported with development and career progression
Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.
What we offer
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.
We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to be taken to our careers website
Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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