Role Responsibility

The Team Manager Videoconference will supervise the whole of the videoconference operations on all sites. Among others, he will ensure uniformity of procedures and work-instructions over all sites. He may be asked to be present in Strasbourg during the weeks of the Plenary Sessions, from Monday noon to Thursday at noon.

Successful Candidate

The key person should have:

• Minimum 10 years of recent experience in telecom operations. 

• Minimum 5 years of recent experience in telecom operations management. The Team Manager has managed telecom operations teams of 5 to 10 persons, working in on site.

The Team Manager shall have in-depth and recent experience with:

•  operations of complex corporate telecommunications systems;

•  execution of projects in the area of corporate telecom services.

Knowledge:

• Excellent knowledge of the infrastructure and services under his responsibility:

• Being able to use the ticketing system, configuration management databases, tools for infrastructure documentation as required by the daily operations; 

• Being able to use PABX, TV-distribution, videoconference administration tools as required by the daily operations; 

• Knowledge of Telecom operations procedures: preferably ITIL certification legal aspects of the services: protection of personal data, confidentiality, labour legislation, security at work

Alongside with:

• Attitudes and Skills "Can-do" attitude 

• High sense of responsibility 

• Excellent team leader 

• High degree of autonomy, able to take decisions as needed by local operations 

• Excellent organisational skills Excellent knowledge of both French and English (in speech and reading/writing) 

• Excellent written and oral communication skills.

The profile required will need to have both excellent technical knowledge of Visio-Conference (Cisco/Tandberg) and excellent Team Management skills and experience.

The full time team manager will perfectly master following domains:

• Perfect knowledge, particularly service oriented, of the other infrastructures used in this domain. Excellent knowledge of all procedures and services within scope.

• A Cisco Video/Tandberg Certification will be appreciated.

• Excellent knowledge of team management

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.