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UX / UI Specialist (6434, L4)

Please Note: The application deadline for this job has now passed.

Job Introduction

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for a UX / UI specialist based in Ispra.

Role Responsibility

Description of tasks
The consultant will be requested to contribute to the following main tasks:

  • Analysis of the user interface requirements and specifications
  • Design  of  wireframes  and  mock-ups  (or  other  visual  prototyping) which  lead  to  intuitive  user  experience  and  translation  of  business concepts into system interface
  • Finding  efficient  solutions  for  problems  linked  to  multi-device development (e.g. desktop screen vs. smartphone)
  • Visual prototypes
  • User-centred  approach  for  evaluation  of  user  interfaces  (including usability studies on real stakeholders and/or clients)
  • Elaborate navigation mapping design
  • Writing of technical documentation
  • Participation in meetings with the project teams.

Successful Candidate

Knowledge and skills

  • Good knowledge of user interface ergonomics
  • Knowledge of design and graphical tools(Balsamiq/InVision/UXPin/Framer.js or other)
  • Knowledge of UX design best practices, especially: good understanding of responsive design and mobile-first design

Specific expertise
Knowledge  of  web  technologies  and  standards  including  at  least  general knowledge  of  current  legislative  regulation  (Web  Content  Accessibility Guidelines 2.0 level AA)

General skills

  • Strong capacity in writing and presenting studies.
  • Ability  to  participate  in  multi-lingual  meetings,  very  good communication skills
  • Ability to work  with clients and analysts and to understand business vision on high and low level
  • Capability of working in an international/multicultural environment



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies

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