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UX UI Specialist (14697, L3)

Please Note: The application deadline for this job has now passed.

Job Introduction

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for UX UI Specialist, based in Brussels.


Role Responsibility

The key person will be responsible for:

  •  Analysis of the user interface requirements- make sound proposals for the  improvement of usability of DG EAC IT systems 

  •  Create designs, design ideas, user flows, sitemaps and prototypes delivering these in  line with project deadlines 

  •  Develop the visual and interaction elements, user experiences, refining them towards a  polished design, considering typography, iconography, layout and brand identity along  the way 

  •  Follow the latest design trends, device and technology developments  Present design decisions and share design expertise to peers, partners, and  stakeholders, helping the product design team to articulate and rationalise capabilities  against user insights and business goals 

  •  Participate in on-site usability testing to ensure the end-product design provides users  with the optimum experience in terms of simplicity, efficiency and effectiveness  Collaborate with other members of the digital and wider team to get to the heart of  what our users need, creating sketches, concepts, user journeys, wireframes and  navigational prototypes. 

  •  Find efficient solutions for problems linked to multi-device development (e.g. desktop  screen vs. smartphone 

  •  Evaluate user interfaces based upon a user-centric approach (including usability studies  on real stakeholders and/or clients) 

Successful Candidate

The key person should have:

  •  Good knowledge of user interface ergonomics 

  •  Solid experience in design and use of graphical tools (Balsamic/In Vision, Photoshop,  Illustrator, Sketch) 

  •  Proven ability to deliver innovative experiences across multiple screens and customer  touchpoints - Mobile, Tablet, Desktop and TV form factors, with a working knowledge  of distinct design constraints and nuances. 

  •  Good knowledge of UI design principles and techniques, UX and interaction design – (Angular) 

  •  Demonstrable UI design skills including creating product designs, design ideas, user  flows, sitemaps and prototypes, and interpreting data 

  •  Experience in translating business needs to detailed analysis and feasible, user friendly  interfaces 

  •  Willingness to help technical and non-technical teams to design interfaces and  openness in receiving feedback and transforming it to appropriate solutions.   

  • Knowledge of web technologies and standards including at least general knowledge of  current legislative regulation (Web Content Accessibility Guidelines 2.0 level AA)  

  •  Strong capacity in writing and presenting studies 

  •  Ability to participate in multi-lingual meetings, excellent communicator   Capability of working in an international/ multicultural environment.  

  •  Fluent in English and French



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies

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