Package Description
What we offer if you join our amazing team:
• Competitive Salary
• Corporate Benefits Package
• Company events
• Access to training
• Access to the sport and social recreational facilities at ESTEC Escape Recreation Centre
Job Introduction
Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies and New Space ventures who want to scale their businesses/organizations with skilled talent. Ready to launch your career?
On behalf of our client, the European Space Agency (ESA) we are currently looking for a dynamic and skilled Travel Cost Settlement Service Manager to join our team of experts and support their Financial Operations Section, on site at the esteemed location in Noordwijk, the Netherlands.
This Service will support the ESA staff journeys by working with travel agencies, car rental companies, credit card providers, auditors, CASP/CANG and IT application support (in addition to travellers, internal and external and their assistants if applicable). You will be leading a team of administrators, and you will work close with the management of the client to ensure that all KPI’s for the service are delivered.
Main Responsibilities
As a Travel Cost Settlement Service Manager you will concentrate your activities on the following:
- Active monitoring and control over the service team to ensure that the service conforms to the service’s requirements.
- Communication with all stakeholders and within the service team.
- Regular interfacing with the ESA Technical Responsible and/or designated supervisor on the tasks, quality of works performed, KPI’s, any issues, risks and proposed resolutions.
- Define, produce and maintain a repository accessible by the ESA Technical Responsible with all the procedures necessary to provide the service.
- Define, produce and maintain FAQ repository and deliverables accessible by the ESA Technical Responsible.
- Proposition of updates and improvements to the IT tools.
- Verification that the travel claim is approved by all relevant stakeholders.
- Verification that the sundry claims are requested in line with internal procedures.
- Validation of the accounting of travel cost recorded in the claim.
- Calculation of the travel claim (total duration per country) in accordance with internal Regulations Rules and Instructions.
- Collaborate closely with the Accounts Receivable team.
- Settlement and validation of all claims in the software applications used for ESA travel management.
Successful Candidate
Do you think you are the person we are looking for? See below what experience or knowledge you should bring:
- A Bachelor’s degree in a relevant field.
- At least 2 years of relevant work experience.
- Experience in providing a customer-oriented service with an eye for processing and workflow.
- In-depth knowledge of financial accounting and experience in Accounts Payables.
- Familiarity with modern office automation tools and techniques, in particular Microsoft Office or equivalent, as well as customized database and software applications.
- Experience as a user of SAP and in particular ECC module and familiarity with relevant ESA corporate applications is an asset and preferably experience with/knowledge of SAP Concur.
- Capacity to identify priority actions and to handle high workloads.
- Conflict management skills.
- Excellent interpersonal skills are needed, together with a high degree. organizational and communication abilities to be client focused.
- Comfortable with working in a diverse and multinational team environment.
- Ability to work independently and establish good working relations with relevant actors in ESA and Industry.
- Fluency in English, both written and spoken.
- A good working knowledge of French is an asset.
- Candidates must be eligible to work in the EU.
About the Company
Why should you join Serco ?
At Serco not only is the nature of the work we do important, everyone has an important role to play.
Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
A world of opportunity - You’ll be wholeheartedly supported with development and career progression
Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion.
About Serco
Serco Europe has operated in the Netherlands and Spain over the past 30 years, mainly in the field of Space. Serco Netherlands and Spain have a long history of partnership and trust with the European Space Agency (ESA).
In both countries, Serco is proud to deliver the highest calibre of people and services at ESTEC (ESA’s technology and engineering hub) and ESAC (ESA’s Astronomy and Science centre).
At the heart of its business, Serco Netherlands and Spain source, train, care and support employees, enabling them to better pursue their dreams of working in the Space industry in excelling in the delivery of essential public services.
Important:
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
Data Protection:
For more information on how the personal data in your application is process, please see the link Data Protection policy here.