Technology expert (4173, M5)

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

For one of our Customer, a European Institution we are looking for Technology expert.

Role Responsibility

The tasks to be performed include:
– Provide expertise for the IT strategy and the IS business architecture.
– Elaboration of functional and non-functional requirements and business case analysis.
– Perform business process analysis and business process modelling.
– Draft and review use cases and other technical documents together with IT project staff to ensure business requirements will be adequately implemented.
– Follow-up of tasks and provide quality assurance of implementation deliverables.
– Acts as a liaison between end-users, technical analysts, information technology analysts, consultants and other organizations in the analysis, design, configuration, testing and maintenance of IT systems to ensure optimal operational performance.
– Work together with the users to perform functional requirements and business case analysis. Negotiate with the users the functionalities to be delivered.– Identify opportunities for improving business processes through information systems and/or non-system driver changes. Assists in the preparation of proposals to develop new systems and/or operational changes.
– Produce the relevant artefacts defined by the Commission Enterprise IT
Architecture Framework (CEAF) and by RUP.
– Participate in user acceptance testing and testing of new functionalities of the systems.
– Provide technical assistance in training, mentoring, and coaching professional and technical staff.
– Provide work direction to technical staff and acts as a team lead on designated projects or assignments.

Successful Candidate

KNOWLEDGE AND SKILLS:
– In-depth knowledge of information systems matters and business processes analysis.
– Very good critical and creative thinking skills.
– Very good analytical and problem solving skills.
– In depth knowledge of modelling and analysis tools.
– Quick learning ability is required as well as teamwork spirit and ability to
integrate in a multilingual and multicultural environment.
– Pro-active, motivated, pragmatic and diplomatic behaviour is required.
– Good communication skills, written and oral.
– Very good knowledge of software development processes.
– Very good knowledge of RUP, UML 2, BPMN 2.
– Good knowledge of RUP@EC and ARIS is a plus.
– Knowledge of TOGAF is a plus.
– Strong capacity in writing reports and project artefacts (e.g. functional use cases, business cases, Vision documents).
– Strong capacity to give high-level presentations.
– Good understanding of the Commission business processes is an asset.
– Advanced skills in Microsoft Office applications, specifically Word, Excel, PowerPoint, Visio and Outlook.
– Good knowledge of Agile principles.

OTHER PRECISIONS
– The candidate should be fluent in English both orally and in writing. A sufficient knowledge of French is an important advantage.
– The candidate should be able to work both independently and within an
international/multicultural team and should have excellent interpersonal skills.
– The candidate will have rapid self-starting capability and experience in working in a team.

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Full details on application - Relocation assistance provided, if applicable.

Please note that this position is also open to freelancers (independent contractors).

About the Company

Serco’s heritage over the last 40 years has placed us in the Top 50 Services for Governments Companies.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

Serco European Agencies