Technology Expert for IT Support, IT Training and Communication, Quality Assurance and Testing (23217, min 7 years experience)

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a Technology Expert for IT Support, IT Training and Communication, Quality Assurance and Testing for our prestigious partner DIGIT TM (DG Informatics) in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!

Role Responsibility

NATURE OF TASKS

 Provision of expert advice and assistance, technology watch, evaluation studies,
architectural considerations, applicable standards, solution patterns and best practices in
the specific area of ICT infrastructure technology in the context of business workflow applications (e.g. database management systems, Java Enterprise technology, enterprise
& web content management, XML, portals, business process management and rule execution engines, interoperability, business activity monitoring and business intelligence technologies, Web 2.0, application life cycle management, test driven development, search technologies, information security).
 Provide system administrator and configuration services on the Commission premises
to all staff that uses the information systems developed by the IT Department in the CIC Directorate, mainly business workflow applications.
 Provide 2nd level support service and information to 3rd line IT teams concerning application issues.
 High quality recording, analysing and tracking of application issues (incidents,
problems, changes) to ensure meaningful feedback throughout the support chain.
 Security administration and monitoring, in adherence to the security rules imposed by
the Commission’s central security service (complemented by local rules where needed);
under supervision of the LISO (Local Information Security Officer).
 Provide security administration, configuration and monitoring of access rights to the business workflow applications.
 Evaluation and implementation of security standards.
 Provision of monitoring of the functioning of business workflow applications and analysis and identification of application defects through detailed inspection of database and application server log files.
 Draft technical content for knowledge database for use of upstream support groups in
relation to the different business processes covered by the applications.
 Coordinate with database management teams and developers in the context of security
and access rights administration and management.
 Participate in defining and documenting operational procedures.
 Participation in coordination and project meetings.
 Depending on the circumstances, the expert may be requested to provide assistance or
support in the resolution of production issues.

Successful Candidate

KNOWLEDGE AND SKILLS
 Deep knowledge in one or more domains of the study required for the function (e.g.
networking and operating systems, security, infrastructure, knowledge of technology
required, requirements analysis, performance analysis, a specific technical domain like
business process modelling, etc.).
 Proven knowledge in system administration and configuration of information systems,
especially in the field of IT systems that support business processes and the related
workflows.
 Very good communication / writing skills.
 Capability of integration in an international/multi-cultural environment, rapid selfstarting capability and experience in team working.
 Ability to participate in multi-lingual meetings, good command of French and English is a must; any knowledge of another community language will be an asset.
 Able to cope with the fast changing technologies.
 Able to cope with the needs of multi-language deployments.
 Expert knowledge of the Operating systems: WINDOWS or UNIX or Linux
environment in the versions used in the Commission and the office automation tools MS-OFFICE.
 Expert knowledge of Active Directory and CISCO VPN.
 Certification or expertise in ITIL processes in the context of incident, problem and change management.
 Good knowledge of information systems lifecycle.

Specific expertise:

 Good knowledge and understanding of end user support and assistance in the context
of networking and operating systems, security and access rights administration /
management of business workflow applications.

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco European Agencies