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Technology Expert and technical lead experienced in the field of User Experience design (21046, L 1)

Please Note: The application deadline for this job has now passed.

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a Technology Expert and technical lead experienced in the field of User Experience design for our prestigious partner DIGIT TM (DG Informatics) in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity!

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!


Role Responsibility

The successful candidate will provide Technology Expert and technical lead services for
the projects maintained by B4.
The candidate will contribute to the activities listed below (non-exhaustive list):
 Provision of expert advice and assistance, technology watch, evaluation studies, architectural considerations, applicable standards, solution patterns, best practices and coaching on Information System User Experience design;
 Provision of quality plans, quality assessments, quality control tests, evaluations and
service level agreements associated with information system infrastructure services or projects;
 Assistance with the implementation of the User Experience design into information
system development projects;
 Elaboration of functional and non-functional requirements and business case analysis
related to the area of expertise;
 Assistance with the conception, design and assessment (including audit reports) of
Information Systems User Experience design;
 Usability and User Experience research and design for web and mobile;
 implementation of a software engineering methodology;

The technology environment is as follows:
 The development is adhering to the java-based EC reference architecture based on
JaveEE and Angular.
 Other technologies will be used too, including Symfony/PHP and Drupal.
 Interoperability is achieved based on SOA principles and Oracle Service Bus as well
as microservices.
 The data is stored in an Oracle Database 11G/12C or MySQL.
 The development is based on an agile methodology and the Jira/Confluence

Successful Candidate

• Experience in facilitating design sprints/ conversational design workshops;
• Experience in design thinking methods or/and systems’ thinking;
• Ability to synthesize UX research, web analytics data, as well as surveys, legacy and
organizational goals;
• Holistic approach in problem solving;
• Experience in Service design;
• Knowledge of Usability methods, quantitative and qualitative research methods;
• Communicate the organisation’s vision and goals from an end-users’ point of view;
• Ability to work closely with business and cross functional teams to reach desired organizational goals;
• Develop trusted relationships with business leaders across a company to help them integrate user experience capabilities as a strategic asset;
• Ability to coach and transfer UX knowledge across the organization;
• Excellent communication and organizational skills;
• Knowledge of project management is an asset;
• Experience in Agile methodology;
• Team worker and ego-free attitude;
• More than 7 years of experience as a UX consultant, Digital communicator;
• Masters’ degree in Business management or equivalent.



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

  • Chance to contribute to innovation in the public services sector
  • A company passionate about diversity and inclusion
  • Permanent employment with comprehensive Serco Benefits package.
  • Pension

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco European Agencies

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