Technology Expert (3236, M3)

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

For one of our Customer, a European Institution we are looking for a Technology Expert with​ at least 3 years of relevant work experience. 

Role Responsibility

Tasks

• Provision of expert advice and assistance, technology watch, evaluation studies, architectural considerations, applicable standards, solution patterns and best practices in the context of workflow management systems;
• Provision of quality plans, quality assessments, quality control tests, evaluations and service level agreements associated with information system infrastructure services or projects;
• Elaboration of functional and non-functional requirements and business case analysis related to the area of expertise;
• Risk analysis;
• Provision of technical evaluations and audit reports in relation with workflow management systems infrastructure;
• Manage and coordinate the service desk to end-users for the running-in of the information systems, in close co-operation with the system supplier; Provide support, manage access and when required, perform manual actions for SFC 2007, EFFONT and SFC 2014;
• Monitor that MARE instance for information system is operational during agreed SLA and reports and take action for incidents;
• Define and validate new processes and functionalities;
• Train and coach end-users concerning the use of the information system;
• Write/review/update user documentation for information system; update training material and operations;
• Give feedback to the development teams about the quality of the information system;
• Prepare/update/maintain reports on the execution of the EMFF.

Successful Candidate

Specific expertise

Candidates must have:

• at least a well-balanced 9 years working experience in the following items:
• WAVE system as well as of EFF and EMFF Operational Programmes
• Previous workflow systems (WFF) or similar workflow management
• systems
• Some knowledge of financial systems (such as ABAC), financial regulations and
• demonstrated experience working with EU institutions
• Coordination and management of Service desk support, including proven interaction with
• final users and development teams
• Validation of information systems
• strong communication skills, including drafting skills and the ability to team work
• critical thinking
• dynamic, able to understand others points of view and elaborate on them to find common grounds
• ability to cope with fast changing technologies used in application developments

Languages

• The consultants have to be fluent in English and French (minimum level C1)

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Full details on application - Relocation assistance provided, if applicable.

Please note that this position is also open to freelancers (independent contractors).

About the Company

Serco’s heritage over the last 40 years has placed us in the Top 50 Services for Governments Companies.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

Serco European Agencies