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Technology Expert (13796, L3)

Please Note: The application deadline for this job has now passed.

Job Introduction

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for a Technology Expert, based in Brussels.


Role Responsibility

The key person will be responsible for:

  •  Use different techniques for collecting requirements from stakeholders in a project such as  brainstorming, document analysis, focus groups, interviews, workshops and surveys. Determine  which requirements have the highest priority for implementation. 

  •  Provide a bridge role between IT and the business, communicating and translating between  different perspectives or views about business operations using different vocabulary to match those  views.  

  •  Develop and specify requirements in enough detail (by using use cases, user stories, screen mock ups or other techniques) and technical designs to allow them to be successfully implemented by a  project team.  

  •  participate to the analysis, development and testing of the OLAF Content Management system  

  •  Model and enhance business process or UML diagrams and other related models to capture  business operations change requirements within defined opportunities or projects, modeling both  current and future states. Rework business processes based on the feedback from pilot  implementation of workflows. 

  •  Contribute to the project planning, definition of tasks and deliverables, review of project  deliverables, quality control, problem reporting, follow up and organisation  

  •  Participate in functional working groups and project progress meetings  

  •  Contribute to various estimates timescales and resource requirements for the successful completion  OCM project  

  •  Assist in the change management and quality assurance processes  

  •  Include the relevant IT, document management, security, data protection policies, regulations and  procedures when deriving the optimised business processes.  

Successful Candidate

The key person should have:

  •  Knowledge of PM methodologies (PM2, PMI, SCRUM…) and IT Service management (ITIL)   Knowledge of wiki, collaborative sites (like Confluence)  

  •  Excellent communication / writing skills.  

  •  Ability to give presentations and lead business analysis working groups  

  •  Ability to participate in multi-lingual meetings, good communication skills.  

  •  Previous experience in the European institutions would be an advantage. 

  •  has a thorough knowledge of DOCUMENTUM / xCP (16.4, 20.2)/ Java architecture.  

  •  has proven hands-on experience in Documentum xCP Migration projects (up to v20.2).   

  • has a good understanding of business process management, workflow, records management  and case management and how to implement the Documentum xCP platform.  

  •  is able to Analyse and model business processes and business needs, creating the relevant  functional system documentation.  

  •  has a proven capacity of translating business process definition and functional specifications into  the technical capabilities of Documentum, optimising its use and guaranteeing excellent  evolutivity and maintainability.  

  • understanding of Oracle architecture and it is able to build up queries.  

  • understands OLAF core business or is able to gain quickly the business knowledge.   

  • has experience in testing and support activities related to Documentum xCP applications   

  • has good documentation skills writing functional & technical implementation documentation.



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies

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