System administration expert-PRO-002378

Job Introduction

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 120,000 employees worldwide.

Due to continued growth, we are looking to recruit six System administration experts on our prestige customer site in central Frankfurt, Germany.

Role Responsibility

The main objective of the position is to provide 1st and 2nd level support to the customer's Unix and Linux based  systems  and  services. Depending  on  skills  of  the  offered  candidate,  this  might  over  time 
extend to the cover also Windows server environment.
Main tasks:

• Investigate,  diagnose  and  resolve  system  incidents  and  problems  using  available  tools  and referring to external suppliers if required;
• Perform  root  cause  analysis  of  all  Data  Centre infrastructure  events  resulting  in  service interruption  and proactively  involve  other  IT  teams  and  business  areas to  identify  solutions.Propose automated event response solutions;
• Proactively  identifies  and  proposes  improvements  to services,  technologies,  processes  and documentation  in  order  to  increase customer's  system  availability,  stability  and  improve  customer experience;
• Propose and develop solutions to improve operational efficiency of system administration team as well as Data Centre section;
• Provide knowledge transfer to other colleagues in the Data Centre section and ensure accurate and up-to-date technical documentation related to systems operated by Data Centre section is available; 
• Deploy,  configure,  support  development,  test,  pre-production  and  productions  systems  and environments, integrating  business  applications  under  development with the  standard infrastructural components and documenting installation and operational procedures for further deployments in Data Centre Operations;
• Complete assigned tasks by agreed deadlines and at high quality;
• Contribute to the deployment of IT solutions in production by advising on the production impact of planned changes, assisting other team members in Data Centre Operations during the rollout and post implementation;
• Supporting  design  and  preparation  of  recovery  and  contingency  exercises  to  ensure  system recovery in accordance with the predefined plans and documentation;
• If required support service development processes by executing technical transition
• Acting as single point of contact for project teams ensuring required  resource  requirements  are  understood  and timely communicated  to respective team leader
• planning, preparing and executing technical transition tests
• Work in a shift system possible
• On-call duties possible

Successful Candidate

Knowledge and skills:

• Very good command of English with proven drafting ability.
• Good  understanding  of  and  experience  working  with  ITIL  processes,  particularly  change, incident and problem management.
• 5 or more years of experience working with Unix systems.
• Knowledge  of  Solaris  10/11  administration  (including  Solaris  virtualization  technologies   and solaris  Cluster administration),  Unix  Ldap  and  Kerberos  administration,  Oracle  hardware maintenance and troubleshooting, RedHat Linux, VMware vSphere, Unix shell scripting.
• Experience operating mission-critical IT infrastructure environments, e.g. in financial service, IT hosting or defence industries, working in mixed operating system and database environments (including Windows/Linux/Unix, MS SQL Server, Oracle, ESX, etc.), managing technical  service transition, creation and maintenance of support documentation.
• Experience with
• supporting  Windows  based  systems,  including monitoring, identifying  and  need  for  and performing preventive or remedial maintenance;
• deployment,  configuration  and  support  of  development, test,  pre-production  and productions systems and environments;
• Evaluating  and  executing  changes  and  service  requests according  to  provided  operating procedures while maintaining agreed service levels and deadlines;
• Maintaining  accurate  and  up-to-date  technical, configuration  management,  inventory  and troubleshooting documentation related to business applications and systems;
• troubleshooting documentation related to business applications and systems;
• Assisting  in  development  of  standards  for  deployed system  hardware,  OS  and  software components.
• Planning,  preparation  and  documentation  of  maintenance activities  (such  as  hardware firmware, OS and software upgrades);
• Oracle database administration basics;
• Supporting design and preparation of recovery and contingency exercises to ensure system recovery in accordance with the predefined plans and documentation;
• McAfee Web Gateway operations and administration;
• Operating and troubleshooting Tivoli backup systems.
• Working knowledge of MS Office (in particular Word, Excel and PowerPoint)
• Understanding of network and storage concepts, technologies and equipment.

Behavioural competencies:

• Good analytical and a problem-solving skills;
• Is a team player, ready to step in when needed, tactful when dealing with colleagues and shows commitment to the achievement of team and organisational goals;
• Strives to provide a good service to the customer and is ready to go the extra mile while at the same time managing expectations in view of organisational resources and strategic directives;
• Manages  multiple  assignments,  tracks  and  reports  progress  on  numerous  processes simultaneously;
• Is excited about technology and proactively keeps her/his knowledge up to date; 

Package Description

Salary information available upon application – Relocation assistance will be provided.

About the Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 120,000 employees worldwide.

Serco is a values-led company and our culture and ethos are at the heart of everything we do.

These are core values that employees live by at Serco:

• We value working with our customers in a collaborative, flexible way.

• We encourage social responsibility, treating people in the way we would wish to be treated.

• We instil a stimulating culture where people feel they can personally make a difference.

• We aim to build a long term relationship by bringing assured service delivery, helping our clients achieve their ambitions.

Serco European Agencies