Role Responsibility

• Investigate,  diagnose  and  resolve  system  incidents  and  problems  using  available  tools  and referring to external suppliers if required;
• Proactively  identifies  and  proposes  improvements  to  services,  technologies,  processes  and documentation  in  order  to  increase  customer’s  system  availability,  stability  and  improve  customer experience;
• Provide knowledge transfer to other colleagues in the Data Centre section and ensure accurate and up-to-date technical documentation related to systems operated by Data Centre section is available;
• Deploy,  configure,  support  development,  test,  pre-production  and  productions  systems  and environments,  integrating  business  applications  under  development  with  the  standard infrastructural components and documenting installation and operatio nal procedures for further deployments in Data Centre Operations;
• Complete assigned tasks by agreed deadlines and at high quality;
• Contribute to the deployment of IT solutions in production by advising on the production impact of planned changes, assisting  other team members in Data Centre Operations during the rollout and post implementation;
• If required support service development processes by executing technical transition
• Acting as single point of contact for project teams
•  ensuring  required  resource  requirements  are  understood  and  timely  communicated  to respective team leader

• planning, preparing and executing technical transition tests

Successful Candidate

The ideal candidate should have at least 5 years of relevant experience.

• Very good command of English with proven drafting ability.
• Good  understanding  of  and  experience  working  with  ITIL  processes,  particularly  change, incident and problem management.
• 5 or more years of experience working with Unix systems.
• Knowledge  of  Solaris  10/11  administration  (including  Solaris  virtualization  technologies   and Solaris  Cluster  administration),  Unix  Ldap  and  Kerberos  administration,  Oracle  hardware maintenance and troubleshooting, RedHat Linux, Unix shell scripting.
• Experience operating mission-critical IT infrastructure environments, e.g. in financial service, IT hosting or defence industries, working in mixed operating system and database environments (e.g. environment including Windows/Linux/Unix, MS SQL Server, Oracle, ESX, etc.), managing technical service transition as well as creation and maintenance of support documentation.
• Working knowledge of MS Office (in particular Word, Excel and PowerPoint)
• Experience working for EU institutions would be advantage
• Understanding of network and storage concepts, technologies and equipment.

• Experience with

• supporting  Unix  based systems, including monitoring, identifying  and performing  preventive or remedial maintenance;
• deployment,  configuration  and  support  of  development,  test,  pre-production  and  productions systems and environments;
• Evaluating  and  executing  changes  and  service  requests  according  to  provided  operating procedures while maintaining agreed service levels and deadlines;
• Maintaining  accurate  and  up-to-date  technical,  configuration  management,  inventory  and troubleshooting documentation related to business applications and systems;
• Assisting  in  development  of  standards  for  deployed  system  hardware,  OS  and  software components.
• Planning, preparation and documentation of maintenance activities (such as hardware firmware, OS and software upgrades);
• Supporting  design  and  preparation  of  recovery  and  contingency  exercises  to  ensure  system recovery in accordance with the predefined plans and documentation;
• McAfee Web Gateway operations and administration;
• Operating  and  troubleshooting  VMware  5  (or  newer)  based  virtual  environments  and  Tivoli backup systems.

• Behavioural competencies:

• Good analytical and a problem-solving skills;
• Is a team player, ready to step in when needed, tactful when dealing with colleagues and shows commitment to the achievement of team and organisational goals;
• Strives to provide a good service to the customer and is ready to go the extra mile while at the same time managing expectations in view of organisational resources and strategic directives;
• Manages  multiple  assignments,  tracks  and  reports  progress  on  numerous  processes simultaneously;
• Is excited about technology and proactively keeps her/his knowledge up to date ;
• Uses simple/clear words to communicate ideas;

Package Description

Salary information available upon application – Relocation assistance will be provided.

About the Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 120,000 employees worldwide.

Serco is a values-led company and our culture and ethos are at the heart of everything we do.

These are core values that employees live by at Serco:

• We value working with our customers in a collaborative, flexible way.

• We encourage social responsibility, treating people in the way we would wish to be treated.

• We instil a stimulating culture where people feel they can personally make a difference.

• We aim to build a long term relationship by bringing assured service delivery, helping our clients achieve their ambitions.