System administration expert - PRO-002726

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 100,000 colleagues globally who are equally as passionate about delivering great service as you.

Role Responsibility

The main objective of the position is to provide 1st and 2nd level support to the our customer's Windows server based systems and services. Depending on skills of the offered candidate, this might over time extend to the cover also Linux and Unix server environment.

Main tasks

• Investigate, diagnose and resolve system incidents and problems using available tools and referring to external suppliers if required.
• Perform root cause analysis of all Data Centre infrastructure events resulting in service interruption and proactively involve other IT teams and business areas to identify solutions.
• Propose automated event response solutions;
• Proactively identifies and proposes improvements to services, technologies, processes and documentation in order to increase our customer's systems’ availability, stability, improve customer experience
• Propose and develop solutions to improve operational efficiency of system administration team as well as Data Centre section;
• Provide knowledge transfer to other colleagues in the Data Centre section and ensure accurate and up-to-date technical documentation related to systems operated by Data Centre section is available;
• Deploy, configure, support development, test, pre-production and productions systems andenvironments, integrating business applications under development with the standard infrastructural components and documenting installation and operational procedures for further deployments in Data Centre Operations;
• Complete assigned tasks by agreed deadlines and at high quality;
• Contribute to the deployment of IT solutions in production by advising on the production impact of planned changes, assisting other team members in Data Centre Operations during the rollout and post implementation;
• Supporting design and preparation of recovery and contingency exercises to ensure system recovery in accordance with the predefined plans and documentation;
• If required support service development processes by executing technical transition:

- Acting as single point of contact for project teams;
- Communicate operational requirements to the projects;
- ensuring required resource requirements are gathered, understood and timely communicated to the team leader;
- planning, preparing and executing technical transition tests (e.g. compliance with technical standards, monitoring and alerting completeness, system restore, etc.).
                     
Additional desirable technical competencies:

Experience with

• supporting Linux/Unix based systems, including monitoring and performing preventive or remedial maintenance;
• Maintaining accurate and up-to-date technical, configuration management, inventory and troubleshooting documentation related to business applications and systems;
• Assisting in development of standards for deployed system hardware, OS and software components.
• Planning, preparation and documentation of maintenance activities (such as hardware firmware, OS and software upgrades);
• Supporting, administering, maintaining or engineering Microsoft SQL Server 2008 or higher database systems;
• McAfee Web Gateway operations and administration;
• Operating and troubleshooting Tivoli backup systems;
• Cisco unified computing systems and UCS manager;
• Experience with scripting and packaging technologies

Understanding of network and storage concepts, technologies and equipment.

A working knowledge of MS Office (in particular Word, Excel and PowerPoint).

Successful Candidate

The ideal candidate should have at least 5 years of relevant experience

Position-specific expectations (all mandatory)

• Work in a shift system possible
• On-call duties possible

Knowledge and skills:(all mandatory)

• Very good command of English with proven drafting ability.
• Good understanding of and experience working with ITIL processes, particularly change, incident and problem management.
• Knowledge of Active Directory (2008/2012), DNS, Group Policy, DHCP, Windows Server 2008/2012 installation, administration and troubleshooting, SCCM 2012, VMware vCenter 5 and
• Exchange 2010, PowerShell scripting;
• Experience operating mission-critical IT infrastructure environments (e.g. in financial service, IT hosting or defence industries), working in mixed operating system and database environments (including Windows, ESX, Unix, Linux, MS SQL Server, Oracle technologies) and managing technical service transition, creation and maintenance of support documentation.
• Experience with Microsoft SCCM 2007 (or higher) software distribution and task sequences.

Behavioural competencies

• Good analytical and a problem-solving skills;
• Is a team player, ready to step in when needed, tactful when dealing with colleagues and shows commitment to the achievement of team and organisational goals;
• Strives to provide a good service to the customer and is ready to go the extra mile while at the same time managing expectations in view of organisational resources and strategic directives;
• Manages multiple assignments, tracks and reports progress on numerous processes simultaneously;
• Is excited about technology and proactively keeps her/his knowledge up to date;
• Uses simple/clear words and images to communicate ideas;

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Full details on application

Relocation assistance provided,  (if applicable).

About the Company

About the Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 100,000 employees worldwide.

Serco European Agencies