System Administrator (SysAd) - 5091

Package Description

Excellent Salary 

Corporate Benefits Package 

Support provided to EU Nationals requiring relocation – Information available upon request

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a System Administrator (SysAd) for our prestigious partner DIGIT TM (DG Informatics) in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!

Main Responsibilities

Are you looking to secure a career in a public sector environment? We would love to hear from you! 

As System Administrator (SysAd) you will be responsible for:

• Administration of all DISSCHAIN and REDISSTAT specific infrastructures, systems, environments and services, such as hosted applications, including commissioning/decommissioning of new/obsolete IT systems. He/she will acts as SPOC for DIGIT technical services.
• Installation, configuration and notification to business of DISSCHAIN and REDISSTAT software components, including patch management.
• Continuously operating and monitoring of infrastructure, systems, applications, databases, file systems, by means of real time dashboards (APM, RUM, Dynatrace) and manually operated checklists. He/She will provide daily morning reports about the state of servers and applications.
• Configuration management tasks, configuration scripting and related procedures.
• Security administration and monitoring, in adherence to the security rules imposed by the Commission’s central security service (complemented by local rules where needed); under supervision of the LISO (Local Information Security Officer).
• Preliminary diagnosis of applications problems, also in co-ordination with the central IT departments of the EC (DIGIT and Unit A1).
• Advise in areas such as capacity management, contingency planning, IT service continuity management, automation of repetitive tasks (including deployments), and security.
• IT service management and follow-up of maintenance operations, in coordination with DIGIT, during normal working hours (Monday-Friday), in a context of flexible availability during specific circumstances
• Maintenance and update of Security Conventions
• Design, drafting and maintenance of documentation about DISSCHAIN information systems, such as application and database servers, environment specifications, etc..
• Support to developers and testers on systems deployment, configuration and security.
• Frequent interaction with the business analysts, business Units, project officers and developers.
• Participation in coordination and project meetings.

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.

Successful Candidate

LEVEL OF EDUCATION

• Bachelor degree of 3 years.

KNOWLEDGE AND SKILLS

• Ability to analyse technical issues and take decisions efficiently and fast
• Ability to give technical presentations
• Ability to apply high quality standards
• Ability to cope with fast changing technologies used in DIGIT Datacentre and CLOUD providers
• Very good communication skills with technical audiences
• Analysis and problem solving skills
• Capability to write clear and structured technical documents
• Ability to participate in technical meetings and good communication skills

Due to the particular nature of a large international organisation such as the European Commission, candidates should also have the following non-technical skills:

• Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;
• Ability to participate in multilingual meetings;
• Ability to work in multi-cultural environment, on multiple large projects;
• Excellent Team Player
• Ability to understand, speak and write in English (B1/C1) is mandatory; French (B1/C1) is optional
• High degree of discretion and integrity is required as the applications managed and maintained inESTAT.A3 might contain confidential data

SPECIFIC EXPERTISE

Following specific expertise is mandatory for the performance of tasks:

• Expert knowledge of Linux and Windows OS: 5 years
• Expert knowledge of Oracle Database: 5 years
• Expert knowledge of Oracle WebLogic server and Apache LAMP/T stack: 5 years
• Expert knowledge of Atlassian Tools JIRA, BitBucket and especially Bamboo: 2 years
• Expert knowledge of XML and XSD: 2 years

The following specific expertise is recommended:

• Good knowledge about Java APIs and libraries
• Good knowledge about Maven
• Good knowledge about SCM and Branching (preferably GIT)
• Good knowledge about Continuous integration tools (namely Atlassian suite)
• Familiarity with CAS authentication systems (in the EC : ECAS/EU login).

The following soft-skills are of importance:

• Ability to abstract and define long term strategies and visions
• Very good analytical skills, for problem solving, algorithm design and respective implementation
• Very good verbal communication skills, ability to conduct meetings, deliver technical trainings and interact with the users
• Very good written communication skills, ability to write and update extensive and detailed technical documentation, meeting minutes and emails
• Proactive attitude, being capable of learning autonomously and with a fast learning curve, working unassisted and seeking user and manager's needs pre-emptively
• Willingness to work in an environment where the compliance with formal procedures and hierarchical instructions are of utmost importance
• Ability to apply high quality standards
• Very good communication skills with technical and non-technical audiences
• Analysis and problem solving skills
• Capability to write clear and structured technical documents

CERTIFICATIONS & STANDARDS:

• ITIL Certification

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.