Package Description
Full details on application.
Relocation assistance provided (if applicable).
Permanent OR Freelance contract available
Job Introduction
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.
Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.
Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe.
Main Responsibilities
We are looking for a System Administrator level 5 who will join our team at one of the prestigious customers in Brussels.
- Work in close cooperation with project managers within IT Unit users to analyse needs in terms of Data Centre/Infrastructure and help implement the changes, manage the change control procedure;
- Performs 2nd level support;
- Installation and configuration of system components and server software. Scripting & configurations in context of systems & infrastructure;
- Operating and monitoring of infrastructure, systems, servers;
- Performs configuration management tasks & procedures;
- Incident handling, problem handling: analysis and resolution, problem definition, analysis and resolution: preliminary diagnosis of software and hardware problems, co-ordination with the central IT departments;
- Advise in areas such as capacity management, contingency planning, IT service continuity management, automation of repetitive tasks, security;
- Support actively the yearly review of the hosting needs of WAVE and the management of the software and hardware assets hosted at Data Centre. Coordinate with database management teams;
- Participate in defining and documenting configuration of systems & infrastructure;
- Participate in defining and documenting operational procedures;
- Draft technical content for knowledge base for use of upstream support teams;
- Evaluation and implementation of security standards;
- Participation in coordination and project meetings;
- Manage configuration / deployment / migration planning's – activities tracking against the plan and provide regular feedback and accurate reporting;
- Follow-up of the related communication via the specific functional mailboxes and SMT incident and ensure that various requests or escalation made by users are treated in due time;
- The consultant will report to the WAVE Project Manager.
Successful Candidate
- Proven knowledge in Incident analysis and resolution, problem definition, analysis and resolution as well as tools used in the scope of these activities, such as SMT, RTC, etc;
- Excellent knowledge of software deployment management;
- Excellent knowledge of software release management;
- Knowledge of application servers;
- Knowledge of building and deployment tools (Jenkins, Maven, Weblogic, Bamboo);
- Good knowledge of modelling tools (e.g. UML);
- Good knowledge of ITIL; Good knowledge in Project management;
- Excellent interpersonal communication skills;
- Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in team;
- Knowledge of software development methodologies (e.g. RUP, AGILE) is an asset;
Languages and years of experience:
- Fluent English, French would be an asset
- min. years of experience - 14/ or 10 years of experience plus MA degree in IT
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Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.
Data Protection:
When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.
You may submit a written request revoking your consent to this agreement at any time.
About the Company
Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 60,000 employees worldwide.
Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.
What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.
Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you