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System Administrator (ITIL and service management tools) (23194, L 5)

Please Note: The application deadline for this job has now passed.

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a System Administrator (ITIL and service management tools) for our prestigious partner DIGIT TM (DG Informatics) in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!


Role Responsibility

Nature of tasks
 Administration of DG-specific infrastructures, systems and services, such as file and printservices, RDS service, DG-specific systems and software and hosted applications
 2nd/3rd level support.
 Installation and configuration of system components and server software
 Operating and monitoring of infrastructure, systems, servers (including cloud infrastructure)
 Perform configuration management tasks & procedures
 Incident handling, problem handling:
 Analysis and resolution, problem definition, analysis and resolution: preliminary diagnosis of
software and hardware problems, co-ordination with the central IT departments “
 Advise in areas such as capacity management, contingency planning, IT service continuity
management, automation of repetitive tasks, security
 Coordinate with hosting services
 Coordinate with database management teams
 Scripting & configurations in context of systems & infrastructure
 Handling of backups and restore operations of systems & infrastructure
 Participate in defining and documenting configuration of systems & infrastructure
 Participate in defining and documenting operational procedures
 Participate in architectural design/reviews
 Draft technical content for knowledge base for use of upstream support teams
 Evaluation and implementation of security standards
 Security administration and monitoring, in adherence to the security rules imposed by the
Commission’s central security service (complemented by local rules where needed)
 Participation in coordination and project meetings

Successful Candidate

Knowledge and skills
 Expert knowledge of the Windows or Unix or Red Hat Linux operating system
 Ability to participate in multi-lingual meetings, ease of communication.
 Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in team.
 Able to cope with the fast changing technologies.
 Able to cope with the needs of multi-language deployments.
 Experience and knowledge of IT operations, including networking, virtualization, identity,
security, business continuity, disaster recovery, data platform
 Entry level skills in AWS/Azure administration and DevOps practice (Atlassian, Jenkins, Git
 Experience in implementing AWS/Azure solutions will be considered a plus
 Experience in AWS/Azure scripting capabilities (e.g. PowerShell, Python, AWS CLI, IaC)
would be an advantage
 Infrastructure/systems/applications installation by using automation tools (e.g. Jenkins,
Bamboo, etc)
 Cloud certification will be considered as an advantage (e.g. Microsoft Certified Azure
Solutions Architect Expert or AWS Certified Solutions Architect or AWS SysOps
 Knowledge in virtualization technologies (e.g. containerisation)
 Good knowledge of information systems security
 Considered a plus: database administrator skillset (Oracle / MySQL)
 Expertise in ITIL and service management tools

Level of education corresponding to Level 6 of the European Qualifications Framework (which
typically corresponds to a bachelor’s level or 3 years of higher education) or an equivalent number of years of IT professional experience as stated in the DIGIT-TM – Service Requirements.

 Minimum 6 years of IT professional experience
 Minimum 6 years of experience in management of Windows Server and Linux OS
 Minimum 6 years of experience in management of IT infrastructure

Additional requirements
Available within a three months' time frame.

Personal skills
 Team work skills
 Capacity to work in an international/multicultural environment
 Ability to participate in multi-lingual meetings, good communication skills
 Competency to write clear and structured technical documents.
 Ability to work with imposed deadlines
 Ability to work independently on specific tasks while at the same time functioning as a member of a project team
 English is considered mandatory, French would be an advantage



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

  • Chance to contribute to innovation in the public services sector
  • A company passionate about diversity and inclusion
  • Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco European Agencies

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