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System Administrator / EU Security Clearance Mandatory

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

We are hiring a System Administrator for our prestigious partner EEAS in Brussels. The European External Action Service (EEAS) is the EU's diplomatic service

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.


Role Responsibility

System Administrator 

You will be responsible for:

  • Management of the legacy systems, around 15 different infrastructures based on Microsoft solutions.
  • Ensuring all design are in accordance with the architecture requirements.
  • Ensuring a proper handover from the project team by reviewing all relevant design, implementation and operational documents
  • Manage incidents and problems related to servers assigned to the team until resolution within time defined by SLA.

Successful Candidate


  • 10+ years of experience as a system engineer
  • A proven experience in managing multiple infrastructures with high security standards.
  • Strong verbal and written communication skills in English; the candidate must be able to write technical and non-technical documentations in English.
  • Customer focus: provide high quality of service.
  • Able to work as a team member with a flexible attitude and in an organized way.
  • Deliver projects on time.
  • Able to organize your work following the different priorities.
  • Strong reporting skills
  • Experience working in secure infrastructure with classified information’s is a plus.
  • Able to follow procedures and referring to Team Leader in case of problem.
  • Provide complete and clear information about problems resolution.
  • Coordinate with other teams (network and service desk) when required.
  • Organized and proactive.


  • Technical Skills: 

At least 5 years of experience in following 

Windows Scripting 

Networking (TCP/IP, SNMP, SMTP)

Alerting and Monitoring

Windows Servers security and hardening 

Windows Active Directory

Backup and Recovery (knowledge of COTS)


  • Technical environment, tools and products

Administration of MS Windows server systems in heterogeneous network

TCP/IP Data Networks (DNS, DHCP)

System Management Tools 

MS XP Workstation

MS Windows Server 2003 or higher installation, administration and problem solving

Web Server software (MS IIS and/or Apache) administration

Network Security and overall IT Security (firewalls, PKI, encryption, etc.)

Centralised network backup systems (Backup Exec, Veeam backup, Netapp Snap Manager, Legato)

Microsoft Virtual Servers and/or VMware

MS Cluster administration


Experience with implementation of secure infrastructures for defence, government or financial organisations


  • EU Secret Clearance and EU nationality is mandatory


Package Description

Excellent Salary 

Corporate Benefits Package 

The chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

  • Chance to contribute to innovation in the public services sector
  • A company passionate about diversity and inclusion
  • Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

For more information on how the personal data in your application is process, please see the link Data Protection policy here

Serco European Agencies


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