Package Description
- Competitive Salary
- Corporate Benefits Package
- Chance to make a positive difference in a company passionate about diversity and inclusion.
Further information available from the Serco Europe Recruitment Team
Job Introduction
Serco, a trusted partner to European Institutions and International Organizations, delivers ICT services and contact center management across Europe. We specialize in supporting information systems and providing consultancy under government frameworks, ensuring excellence in every aspect of our work.
We are currently hiring an IT Technician for the European Council (GSC) in Brussels. This role involves providing technical support for hardware, software, and networks, as well as handling incident management in a dynamic and multicultural environment.
Main Responsibilities
1. Technical Support and Incident Management
- Handle and resolve incidents related to hardware (PCs, printers, scanners, peripherals) and software (Windows, Office365, and GSC-specific configurations).
- Use Service Desk tools to log, track, and close incidents accurately and efficiently.
- Prioritize tasks to meet deadlines while addressing urgent needs.
- Document incidents and their resolutions clearly and concisely.
2. Hardware and Software Maintenance
- Install, configure, and update hardware peripherals (printers, screens, scanners) and software (Office365, drivers, security tools).
- Diagnose and perform minor repairs on faulty equipment.
- Maintain in-depth knowledge of Windows, TCP/IP environments, and security solutions (VPN, Cisco, firewalls).
3. Collaboration and Customer Satisfaction
- Communicate effectively with users, either in person or via phone, to provide tailored solutions.
- Collaborate with internal teams (Service Desk, level 2/3 support) and external partners (suppliers, manufacturers) to resolve complex issues.
- Train users to prevent recurring incidents and improve their IT skills.
- Contribute to customer satisfaction initiatives through proactive, solution-oriented actions.
4. Compliance and Confidentiality
- Ensure data security and confidentiality, complying with GDPR and internal policies.
- Identify incidents beyond your scope and escalate them appropriately.
Successful Candidate
Soft Skills
- Strong stress management and ability to work in demanding environments.
- Excellent verbal and written communication skills in English and French.
- A customer-oriented mindset with professional presentation, punctuality, and availability.
- Ability to prioritize tasks and synthesize complex situations clearly.
Technical Skills
Software:
- Advanced knowledge of Windows systems (installation, debugging, configuration).
- Familiarity with TCP/IP environments and security tools (VPN, Cisco, firewalls).
- Expertise in supporting and configuring Office365.
Hardware:
- Experience in installing and configuring hardware peripherals (printers, screens, scanners).
- Knowledge of driver updates and basic hardware troubleshooting.
- Skills in diagnosing and repairing minor hardware faults.
Education
- Bachelor’s degree in IT, computer science, or a related field.
Experience
- At least 2 years of experience in IT support or a role requiring strong interpersonal communication.
- Experience working in multicultural environments is a plus.
Languages
- Proficiency in English or French at C1 level (CEFR) and working knowledge of the other language at B1 level.
Other Requirements
- Clean criminal record and eligibility for security clearance up to SECRET EU level.
- Flexibility to occasionally work outside regular hours.
About the Company
Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe
Why should you join Serco ?
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.