Role Responsibility

The key person will be responsible for:

• Coordination of support activities related to the NA IT Helpdesk function

• Coordination with development / testing / training teams

• Problem management

• Guidance regarding the use of information systems

• Carrying out 1st level and 2nd level support tasks in the use of very complex software (in house development)

• Definition and maintenance of relevant support guidelines

• Follow-up of service quality

• Reviewing training material

• Participation in meetings with stakeholders;

Successful Candidate

The key person should have:

•  Experience working in a team

•  ITIL certification

•  Used to work with a ticketing system

•  Ability to apply high quality standards

•  Able to participate in multi-lingual meetings

•  Capability of working in an international/multi-cultural environment, rapid self- starting capability

•  Troubleshooting

•  Analytical skills

•  Communication skills

•  Ability to communicate with users in a "non-technical language" whilst at the same time being able to talk to technicians in their language

•  Knowledge of ICT infrastructure technologies used in the Commission (e.g. Microsoft Office)

•  Excellent knowledge in EN (speaking and writing)

•  Good knowledge in FR (speaking and writing)

•  Knowledge of Atlassian Confluence and Jira would be an asset

•  Good knowledge of Windows 10

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.