Support Engineer to Operations

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you.

Role Responsibility

For our activities in Serco Office in Frascati, we are currently looking for a Support Engineer to Operations.

The main activities will include:

• Support the overall end-to-end processes for ESA Live Missions, ESA Heritage Missions, ESA Third Party Missions
• Support to  PDGS components Transfer To Operations activities
• Incident/Problem Management
• Change/Release Management
• Software Integration validation activities
• Software Installation and operational verification
• Data Transformation (i.e. conversion to standard satellite formats)
• Data Format validation
• Data Dissemination to end users

Successful Candidate

The ideal Candidate should have the following skills and experience:

• 5 years of experience in programming and scripting
• 2 years of experience in ESA infrastructures

Preferable:
ITIL V3 Certification
English Certification (≥ B1)

Technical skills:
-Good knowledge of PHP and Python programming
-Good knowledge of Java Suite
-Good knowledge of C++ Suite: C++, Boost C++ libraries
-Good knowledge of Linux (Red Hat, CentOS, Ubuntu)
-Good Scripting knowledge (Bash, c-shell ...)
-Good knowledge of Databases: MySQL; ORACLE; PostgreSQL; SQL
-Good Knowledge of ESA ECSS standards
-Basic Project Planning skills
-Good English Technical Writing skills
-Requirements Definition and Analysis

Personal Skills:
-Fluent in English Language (written and spoken)
-Good communications skills
-Capacity of working in team
-Capacity of achieving schedule and milestones
-Capacity of working under pressure
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If candidates with equally relevant experience are identified, preference will be given to candidates within "Categorie Protette (Law 68/99)" or registered in “lista di mobilità” (only applicable in case of Italian candidates).

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Full details on application.

About the Company

Serco Spa, part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.

Serco European Agencies