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Solution architect

Please Note: The application deadline for this job has now passed.

Job Introduction

The Solution Architect is responsible for designing, developing and leading end-to-end solutions for public services.  Supporting our customers in defence, health, justice and immigration delivering a range of services from IT, Facilities Management, high-end engineering to scientific support. The role involves translating customer requirements to  solutions from initial concept through to the bid proposal. The Solution Lead is a senior individual with the presence to assure client outcomes. They will possess a proven track record in developing large, complex solutions across business sectors, delivering winning innovative solutions. The individual will weave Serco’s differentiating capabilities, innovative partner solutions and customer needs into an end-to-end solution, building both internal and external relationships to ensure successful bid outcomes. They will have exceptional skills in managing senior stakeholder relationships across the Serco business and with clients and partners.

The Solution Architect must have a track record in developing complex technical solutions for this role.


Role Responsibility

  • Responsible for defining, agreeing and articulating the overall end to end solution, including the operational solution and transition and transformation approach.
  • Works with bid team members to develop the commercial, financial, legal, partners / suppliers parts of the solution.
  • Draws on cross Group expertise and partners / suppliers, as required, to ensure alignment to overall bid objectives and good commercial practice.
  • Leads teams subject matter experts, understanding and articulating the business and technical solution (to a level), providing direction and delegating effectively.
  • Leads customer dialogue sessions, building a rapport with key stakeholders at C level.
  • Assesses the costs and benefits of the solution to ensure it offers the best value and meets the client budget.
  • Manages relationships with partners and suppliers to negotiate deals for Serco and ensure the commercial arrangement and technical solution meets Serco needs and goals.
  • Leads the management of stakeholders to gain underwriting sign off, including the review of costed risks, issues, assumptions and dependencies for the solution.

Successful Candidate

Essential qualifications

  • Degree qualified or equivalent
  • Systems Engineering/Solution or Enterprise Architecture qualifications desirable
  • MBA desirable, although not essential.

Essential Experience

  • Has led the development of complex innovative solutions, leading multi-disciplinary teams including partners / suppliers
  • Has led the development of propositions prior to the detailed engagement with a customers.
  • Has led customer dialogue sessions at C level.
  • Is experienced in writing compelling customer proposals and presentations.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

  • Chance to contribute to innovation in the public services sector
  • A company passionate about diversity and inclusion
  • Permanent employment with comprehensive Serco Benefits package.
  • Pension

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco European Agencies

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