Solution Manager and Program Management Assistant (TEX, 3265, L3)

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

For one of our Customer, a European Institution we are looking for a Technology Expert with​ at least 9 years of relevant work experience. 

Role Responsibility

NATURE OF THE TASKS

• Stakeholders management
• Participation and support in management and technical working groups
• Manage the solution design and delivery, from requirements, architecture, development and stakeholder point of view
• Interaction with third parties
• Capturing and documenting business requirements and meeting minutes
• Communicating solutions to stakeholders
• Provision of expert advice and assistance, provision of quality plans, quality assessments, quality control tests, evaluations and service level agreements associated with information system services
• Elaboration of functional and non-functional requirements and business case analysis related to the area of expertise
• Drafting documents and contributions, such as relating to high level scoping and strategy, approach and action plans
• Setting up and documenting processes
• Follow-up implementation projects
• Quality Assurance

Successful Candidate

KNOWLEDGE AND SKILLS

• Being familiar with the DEVCO tools like CRIS, PADOR, PROSPECT, etc… is a must
• Proven stakeholder management skills. Deep knowledge of DEVCO stakeholders is a strong plus
• Expertise in the service desk tools such as SMT/JIRA is required
• Capability to write clear and structured technical documents.
• Ability to participate in multi-lingual meetings, very good communication skills (oral and written)
• Deep knowledge in one or more domains required for the function (e.g. DEVCO tools, European Union Delegations support, etc.)
• Great in a multilingual and multicultural environment
• Active, motivated, pragmatic and diplomatic behaviour is highly required
• Ability to coordinate, lead and facilitate groups and audiences varying in scope and nature
• In depth knowledge of technology and information systems matters
• Ability to capture and document business requirements
• Good understanding of business processes and knowledge of business analysis tools like Confluence is key
• Strong capacity in preparing and writing documents and reports
• Strong capacity to give presentations
• Experience working in the EC environment is a strong plus

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Full details on application - Relocation assistance provided, if applicable.

Please note that this position is also open to freelancers (independent contractors).

About the Company

Serco’s heritage over the last 40 years has placed us in the Top 50 Services for Governments Companies.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

Serco European Agencies