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Service Manager

Job Introduction

We have an exciting (and challenging) opening for a Service Manager in Noordwijk

Dynamic, Energetic, Entrepreneurial, Highly Motivated, Resilient … If this describes you then we would love to hear from you :) 

Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

  • Serco – The employer of choice for a career within the Space Sector.

Serco are a trusted provider of services to National Space Agencies and the European Space Agency (ESA), we have over 40 years’ experience supporting the space sector and providing services for all stages of our customer’s space missions.

  • Join our community of space specialists across Europe

We are proud to support the European institutional Space landscape: Serco boasts an extensive network of Space professionals located at our offices in Darmstadt, Noordwijk, Frascati, Paris and Madrid, all within close proximity of our two largest space sector customers, European Space Agency/European Space Operations Centre (ESA/ESOC) and European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT).

  • Supporting Women in Aerospace

Diversity and Inclusion is extremely important to us. Supporting women's opportunities, development and visibility in the space sector is key and that is why we are proud members and supporters of Women in Aerospace Europe, a dynamic and global network supporting women's careers in Aerospace.

Women in Aerospace Europe (WIA-E) – Supporting women in STEM (wia-europe.org)

 

Role Responsibility

As Service Manager you will concentrate your activities on the following:

  • Reporting to the Dutch Operations Director, the appointed candidate will undertake the following:
  • Employment engagement by ensuring regular My-catchup, training and development plan in line with professional and personal growth, recognition, communication and ensuring Serco values are followed.
  • Manage the day to day operations with our employees located on the client site. Act as an interface between the client and our employees when needed.
  • Monitor, control, and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
  • Monitor all contractual KPIs on a regular basis, propose and implement the improved ways we report and monitor them.
  • Drive internal and third-party review meetings covering performance, service improvements, quality, and processes
  • Provide regular and accurate management reporting on the Service performance
  • Deliver monthly reports, KPIs’ status and make sure they are properly entered/updated into the relevant reporting system
  • To develop and maintain a network of relationships with the customer/s, potential customers, partners and stakeholders in order to anticipate and meet customers and stakeholders existing and future needs;
  • Understand the overall Serco Europe Growth strategy, interlock and collaborate with European colleagues to achieve business goals.
  • Support business development activities
  • Support the Dutch growth strategy and work closely with the European BD community to qualify and review opportunities and develop new customers
  • Support the development of innovative products and services
  • Quality assurance, environment, health and safety on all contract(s).
  • Leading customer service excellence and a continuous improvement culture.

Successful Candidate

Do you think you are the person we are looking for? See below what experience or knowledge you should bring:

 or knowledge you should bring:

The ideal candidate shall have the following experience and skills.

The following requirements are considered essential:

  • University degree, or proven ability to perform the tasks commensurate with such a formal academic qualification.
  • People Management experience preferably in the Space and/or Service industry (but not essential).
  • Ability to manage and engage with people at a client side.
  • Ability to influence internal and external stakeholders to deliver positive results.
  • Excellent interpersonal skills.
  • Conflict management experience/capability.
  • The capacity of working in parallel on a high number of tasks in an orderly and disciplined manner.
  • PC literacy, especially relevant Office 365 tools
  • Excellent command of English, with proven written ability. A working knowledge of Dutch language would be a strong advantage.

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Important:

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.You may submit a written request revoking your consent to this agreement at any time.

Package Description

What we offer if you join our amazing team:

• Competitive Salary 

• Corporate Benefits Package 

• Support provided to EU Nationals requiring relocation – Information available upon request

• Company events

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

  • Chance to contribute to innovation in the public services sector
  • A company passionate about diversity and inclusion
  • Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

More at:

https://www.serco.com/eu/sector-expertise/space

https://www.serco.com/eu/careers/careers-in-space

 

Serco European Agencies

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