Package Description
Joining Serco Italy’s amazing team offers:
- Competitive Salary
- Great career opportunities
- Corporate Benefits Package
- International environment
- Possible hybrid work
Job Introduction
In Europe, we work closely with our customers to deliver custom-made and specialized services across International Organizations, Space, Immigration, and Defence. We provide tailored services for various public sector bodies including European Institutions, the Belgian and German Defence, the European Space Agency, and the European Organization for Nuclear Research (CERN). Our expertise spans IT services, Facility Management, Space Research, and Operations. Our longstanding collaboration with leading organizations allows us to deliver integrated services that help our clients achieve operational excellence. We are dedicated to provide tailored solutions that meet the evolving needs of our clients and the industries we serve.
We are looking for a Service Manager in anticipation of winning a tender to reinforce the team in our Italy office and to oversee operations across four sites located in Northern Italy. In this role, you will be the key point of contact responsible for ensuring seamless integration and coordination across all sites, ensuring the delivery of high-quality services, and addressing any service disruptions or areas for improvement.
We look forward to meeting you!
Main Responsibilities
The Service Manager will have the following responsibilities:
- Responsible for the services provided on the 4 sites located in the North of Italy and first level of escalation in case of disservices or requests for improvement.
- Provides added value as it guarantees integration between the sites (movement of personnel between the sites, coordination of activities as requested by Leonardo, single point of contract between the four sites).
- Responsible for periodic Service Reviews with the customer.
- Responsible for reporting to the customer and management of non-conformities issued following inspections/audits.
Successful Candidate
The minimum requirements for the role are
- Italian mother tongue
- Fluent written and spoken English, Knowledge of MS office instruments, including planning tools,
- Secondary School or (preferable) University Degree
- Deep experience in contract management in difficult environment; Experience in Military/Defence (minimum 5 years); knowledge of the Space/Defence context.
- Proven experience in service management of complex projects in an international environment.
- Strong financial management skills.
- Excellent leadership and team management abilities.
- Exceptional stakeholder management and communication skills.
- Ability to innovate and drive continuous improvement.
- In-depth knowledge of compliance and quality management standards."
- Flexibility to travel; ability to work in flexible mode; good communicator and team worker.
About the Company
Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe.
Women in Aerospace
We prioritize Diversity and Inclusion, actively supporting initiatives such as Women in Aerospace Europe, which champions opportunities, development, and visibility for women in the Aerospace sector.
For more information : Women in Aerospace Europe / Supporting women in STEM
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.
