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Service Desk (English, French & Dutch Speaker)

Please Note: The application deadline for this job has now passed.

Job Introduction

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for a FM Service Desk Operator, based in Heverlee, Belgium

Role Responsibility

The FM Service Desk operators are primarily responsible to acceptance and transfer of incoming external or internal telephone calls, register tickets for FM service & general maintenance requests, book meeting rooms and additional meeting services such as catering.

Specific experience preferred but applications welcome from persons with a background in IT Support, Hotel Administration and Customer Service.

The Ideal Candidate

The qualifications of the FM Service Desk operator have to include the following

  • Secondary school graduation plus any additional education a bonus.
  • Ability to be Security cleared as you’ll be working on a military complex.
  • Minimum 2 years of relevant professional experience in a Service Desk, IT Support or Customer Service position (Dutch/English & French speaking)
  • Basic knowledge of FM ticketing tools would be an advantage (Topdesk, Planon)
  • Knowledge of Switchboard systems e.g. CISCO;
  • Knowledge of MS Office (Outlook, Word, Excel);
  • Very good communication and customer service skills;
  • English skills fluent / level C1 min
  • Dutch skills fluent / level C1 min
  • French skills fluent / level B2 min



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Serco are hiring a FM Service Desk Operator to work within a Military complex based in Heverlee.

39 hour week – covering shift 07:00 – 19:00

Good salary 2100/2200 per month + benefits, including, meal vouchers, 20+6 days holiday entitlement.

Good public transport links to the work location.

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies

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