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Service Desk Agent

Please Note: The application deadline for this job has now passed.

Job Introduction

At Serco, we strive to promote and enable the diversity, development, wellbeing and safety of our people. We understand that healthier, happier employees go hand-in-hand with strong business performance, enhanced productivity and better outcomes for those we serve. We want everybody who works for Serco to have a positive experience and access to opportunities to develop in their chosen careers.

The Joint Research Centre (JRC) is the European Commission's science and knowledge service which employs scientists to carry out research in order to provide independent scientific advice and support to EU policy. Serco is currently looking for a Service Desk Agent to join our great team in Karlsruhe, Germany!

Does working in a Serco environment sound appealing to you?

We would love to hear from you and your interest in this new job opportunity!

DISCLAIMER: Please inform your Service Manager or Contract Manager before applying for internal positions outside your team


Role Responsibility

As Service Desk Agent you will concentrate your activities on the following:

The role requires support of local servers, their applications and peripheries, mainly focussing on supporting standalone PCs connected to scientific equipment. This includes installation and configuration of PCs for scientific needs, as well as support to the servers.

Main activities will be: 
• User guidance and support regarding the use of information systems / ICT tools 
• Troubleshooting and follow-up of incidents related to local IT-infrastructure, installed systems & applications running on these. 
• Evaluation and implementation of security standards. 

Successful Candidate

Do you think you are the person we are looking for? See below what experience or knowledge you should bring:
• System administration of Windows servers (2012 and newer) 
• Administration of complex IT environments 
• Support for users of scientific information systems. 

The following practical experience is desirable: 
• System administration of Linux servers (RedHat Enterprise Linux, CentOS and others) 
• ITIL service management framework 
• Production of technical documentation and training manuals for management and users.

Please note, the JRC site in Karlsruhe is an institute for nuclear research. Accordingly, individuals working on this site will need to undergo a reliability screening and need to hold a radiation passbook. Serco has a specific license from the German authorities for its employees working in a radioprotection zone.



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

What we offer if you join our amazing team:

• Competitive Salary 

• Corporate Benefits Package 

• Support provided to EU Nationals requiring relocation – Information available upon request

• Company events


About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

  • Chance to contribute to innovation in the public services sector
  • A company passionate about diversity and inclusion
  • Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco European Agencies

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