Service Delivery Coordinator

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service – To keep ahead we have too constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our value’s then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you

Role Responsibility

Responsibilities:

• Service reporting
  • Production of Monthly, quarterly and annual reports on SLAs and KPIs on differ framework contracts with different standards (a deep/good knowledge of Excel is required);
  • SLA management: ensure SLAs are reached: follow-up of deadlines, monitor

• Service Providers supervision:

Assist Contract Manager in HR related tasks;

• Follow-up of staff absence
• Follow-up and organisation of staff training
• Coordination and organisation of staff missions

• Administrative assistance

Administrative assistance to the contract manager: in charge of service meeting notes, quality check of internal documents,…

Autonomous, solution oriented, eager to learn and open to follow regular trainings.

Good sense of organization

Successful Candidate

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

Package Description

Under the supervision of a Contract Manager the Service Delivery Coordinator will work on times and means contracts provided at the Customer

Relocation support available if applicable.

About the Company

Serco Services Belgium, part of the Serco group, A FTSE250, Multi-national Service Provider. In Belgium  and Luxembourg we work closely with the European Institutions providing crucial Services in the IT department with over 220 staff members.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you.

Serco European Agencies