Package Description
- Competitive Rates
Further information available from the Serco Europe Recruitment Team
Job Introduction
Serco delivers services to governments and other institutions who serve the public or protect vital national interests. We are a FTSE 250 company managing over 500 contracts worldwide, employing more than 50,000 people across our operations. Serco Europe operates in 10 countries in Europe specializing in the following sectors: Immigration, Space, Defence and International Organizations.
As a member of the Data, Digital & Technology Europe team at Serco, you will enter a challenging but rewarding environment. Serco Europe is in a period of growth and change, and in your role as project manager at Serco you will help us to deliver value and enact change across our businesses and geographies.
Main Responsibilities
What you will do
- Manage and deliver projects and workstreams on Scope, Requirements, Time, Cost, Quality, Risk and Deliverables/Products/Benefits.
- Proactively engage stakeholders such as users, managers, IT specialists, SME’s, architects, or suppliers to deliver project outputs.
- Mobilise and lead teams composed of a mixture of staff and suppliers across organisational and geographical boundaries. You ensure they have the necessary skills, capacity, and experience to achieve the required outcomes.
- Proactively manage variances and changes on scope, time, cost, and quality.
- Identify risks, issues & dependencies and take appropriate mitigating actions whilst ensuring proper documentation of such via JIRA, decision records, Senior Management reports.
- Proactively align expectations across your stakeholders and facilitate decision-making in a timely and effective manner.
- Timely report on the status of your projects, whether detailed or managerial, business or IT.
- Understand and apply the right collaboration methods considering project and business needs as well as constraints.
- Proactively identify dependencies and synergies with other initiatives and projects.
- Monitor project & supplier costs versus planned budget and perform regular cost controls.
- Continuously follow established governance processes (e.g. communication flows, solution reviews, risk waivers where not compliant with Serco SMS, overall compliance with Serco Group Policies) and establish new governance processes where appropriate for operations.
- Prepare, facilitate and track a variety of meetings with different stakeholders to secure technical alignment, common understanding of objectives, deliverables, ownerships and timelines and secure documentation of relevant outcomes.
- Support senior management presentations & decision-making material where necessary.
- Support building up a regular track record of project documentation within JIRA regarding workstreams status, progress/achievements, next steps, risks, issues, dependencies, mitigations.
Successful Candidate
About you
- Strong IT background with significant experience establishing and delivering larger and complex projects.
- Strong affinity with IT technology in one or more areas: Cloud Solutions (Azure Cloud, Amazon Web Services, other), Digital Platforms, M365 environment (in specific SharePoint, Teams, Entra ID, etc.), Infrastructure, Applications, Interfaces and/or Data Management.
- Ideally recent experience in cloud transformations e.g. from on-premises, Data Center hosted applications to Azure Cloud or Remote Desktop Services to Azure Virtual Desktop (AVD).
- Ideally recent experience in identity, mail and/or device migrations.
- Ideally recent experience in fileserver to SharePoint migrations.
- Ideally recent experience in IT & system implementations such as ticketing systems (ServiceNow), ERP systems (Business Central) and/or HR systems (SAP HCM, Planday).
- Ideally familiar with entire M365 ecosystem.
- Ideally recent project management experience with ServiceNow implementations.
- Comfortable with all aspects of project management. Proven track record.
- Well-Structured, self-starting and mature on stakeholder management up to C-Level.
- Familiar with leading geographically dispersed teams as well as managing external partners and suppliers.
- Team player with strong hands-on mentality.
- Excellent communication, presentation & negotiation skills.
- Experience in Change and Adoption Management with capability to actively train employees about new processes, systems and ways of working.
- Resourceful, able to anticipate on
- Ideally you have project managed one or more integrations or transitions.
- Familiar with both agile and waterfall methodologies as well as tools like Jira.
- Experience with business and IT processes.
- Degree educated with a learner mindset.
- Native or C1 German speaker.
- Fluent in English.
- Experience with operations and Service Management (ITIL) is desired.
- A background in consultancy is beneficial.
About the Company
Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe
Why should you join Serco ?
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.