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Secretary / Administrative Assistant (RT-C/EOP-B/00127)

Job Introduction

Serco is among the leading Space Industry and Services Companies. We have over 40 years’ experience in supporting the space sector: Since the creation of the European Space Agency (ESA), our employees have been providing everyday their technical, scientific and management skills to support the full range of European cornerstone space missions. 

Serco and Proud - Make a difference every day.


Role Responsibility

The post-holder will focus on the below main responsibilities:

The work package covers provision of secretarial and administrative support to ESA organisational entities (Divisions, Services, Offices) and Projects (called Unit herein) based at ESTEC.

It includes the following tasks:

Day-to-day support to Unit personnel regarding business travel arrangements, leave management, coordination of training.

Dealing with incoming telephone calls and information requests.

Analysing incoming correspondence and documentation and managing distribution of outgoing correspondence and documentation.

Provision of various logistic support to the Unit.

Arrivals (office, phone, computer, security, access to databases, information systems) and departures (deregistration, etc.) of Unit personnel.

Ordering of office supplies and maintenance of stationary.

Room and resources bookings for meetings and/or events falling under the responsibility of the Unit

Administration and handling of shipment of goods and express mail 

Tasks related to documentation management, distribution/registration of mail and documents

Organization of agenda and of meetings

Maintaining documents libraries for the Unit, including maintenance of change log, distribution lists, issue information notes to concerned users

Maintaining and following up actions lists for the Unit and taking minutes of coordination meetings for the Unit

Participation to organisation of events (e.g. workshops, conferences) as required. In addition to the above, that corresponds to standard activities in support to an organisational unit, the work package may also cover the following tasks:

Support to the Project Review Process;

Support to visitor service: including access control, preparing visa applications, distribution of information material

ESA site administration: including periodical update (e.g. daily) of site schedule, updating and distribution of the site telephone list

Participation to the preparation and the publication of internal and external documents, including editing and proofreading

Data collection, extraction from various Corporate applications (e.g. SAP, PRISMA) and from various internal sources and data consistency checking and coherence analysis

Documentation management related support to project reviews

Managing documentation system (e.g. Eclipse), registration / distribution/ exchange / archiving of documents

Support to launch campaign preparations;

Being prepared to travel and co-locate for extended periods (several weeks) at the launch site

Secretarial and administrative support at the launch site during extended hours and during weekends

Also the collection and escort of visitors from ESTEC Security Gate to location

Successful Candidate

The successful Candidate should bring the following skills and experience:

Appropriate skills and specific experience in the following fields:

Proficient in the English language, both written and spoken; knowledge of another official ESA language is and asset

High level of flexibility as well as initiative and team spirit

Easy contact with personnel and well-balanced autonomy in the execution of the requested tasks

Rigor, commitment and reliability in the execution of the assigned tasks

Highly proficient with modern electronics office automation tools, in particular Microsoft Office suite and electronic mailing (preferably Lotus Notes)

Ability to communicate with industry counterparts in the execution of the project specific tasks

Capacity to identify priority actions and handle high workload

Familiarity with ESA working environment in a similar position is a distinct advantage.



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.You may submit a written request revoking your consent to this agreement at any time.

Package Description

What we offer if you join our amazing team:

• Competitive Salary 

• Corporate Benefits Package 

• Exciting relocation package​ (if applicable) 

• Company events

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries. In Europe, Serco supports governments and international organisations in the delivery of essential public services with operations in Belgium, France and French Guyana, Germany, Italy, Luxembourg, the Netherlands, Spain, Switzerland.

Serco is a trusted provider of services to National Space Agencies and the European Space Agency (ESA). We have over 40 years’ experience supporting the space sector and providing services for all stages of our customer’s space missions.

What connects the ever growing Serco workforce is a passion for delivering great service and to keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

If you share our values and want to join a team of over 50,000 passionate colleagues globally we want to hear from you.

Make a difference every day.

More at:




Serco European Agencies


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