Package Description
Communication Officers, supported by a comprehensive training programme will deliver the day to day activities related to enquiry handling. Based on the analysis of current statistics around 33% of the work is related to telephone enquiries and over 60% of the work is based on email enquiries – The majority of the training is delivered internally but will include external training provided by DG Comm.
We work with just two interns at any time, they are supported by a team of 21 Communication officers, 6 Supervisors, an in-house Trainer and higher Management team.
Job Introduction
Communi-K, based in central Brussels is a consortium comprising of Serco and Tipik Communication Agency – We are pleased to offer two internships to multi-lingual students/graduates (Training allowance offered).
EDCC – Europe Direct Contact Centre - a general information service provided by the European Commission - the executive body of the European Union responsible for proposing legislation, implementing decisions, upholding the EU treaties and managing the day-to-day business of the EU. DG Comm is the directorate responsible for all external communications. The requirement is to provide services for the operation of the Europe Direct contact Centre.
EDCC main task is to answer questions from citizens and businesses on the European Union's activities and policies via telephone, email and other channels - Communi-K will provide coverage in all 24 official EU languages.
TRAINING PROGRAMME
Initially you will experience a number of workplace sessions and technical training, these focus on workplace skills including: teamwork, communication and commercial awareness.
Along with an induction to Communi-K you will also gain an in depth understanding of EDCC & DG Comm.
We also operate a ‘Buddy’ system which means that from the first day you will assigned to an experienced Supervisor who will help you settle into life at Communi-K, introduce you to your colleagues and ensure you are trained and capable of providing contractual support and translation expertise to the existing team of Communication Officers in the future.
Your progress will also be overseen by the Team Lead and on-site Trainer who will meet with you on your first day in the office to set your objectives and continuously monitor your progress over the six month term, they will also be responsible for your final review process.
Main Responsibilities
Communications Officer Interns provide back office contractual support, including translation services.
Successful Candidate
EXPERIENCE
- EU related/ EU traineeship - or equivalent of studies
- Great knowledge of EU policies and Institutions
EDUCATION
- Master Student (on last phase) - preferably EU related.
LANGUAGE REQUIREMENTS
The working language of EDCC is English, proficiency is required to minimum C1 level.
A combination of at least two of the following other EU languages are also required at minimum C1 level: French, Spanish, Italian & German
LANGUAGES COVERED throughout the entire TEAM:
English Dutch Romanian Finnish Latvian Spanish
French Portuguese Bulgarian Slovak Estonian Swedish
German Greek Czech Slovene Maltese Croatian
Italian Polish Hungarian Danish Irish Lithuanian
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Important:
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are kindly asked to produce such documentation at the time of application.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
Data Protection:
By submitting a job application you agree to the storage of any personal data provided by you directly or collected from generally accessible sources (in particular professional and other social media) throughout the entire application process (CV, references, letter of application, interviews as applicable).
To facilitate subsequent contact for professional purposes only, you agree to your data being saved after the application process has ended. You may submit a written request revoking your consent to this agreement at any time.
The same shall also apply if you are contacted by SERCO GROUP regarding vacancies that match your existing profile.
About the Company
Serco Services Belgium, part of the Serco group, A FTSE250, Multi-national Service Provider. In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services in the IT department with over 220 staff members.
What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.
Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you
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