RT-C/TIA-T/00115 Secretary / Administrative Assistant

Job Introduction

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for a  Secretary / Administrative Assistant, based in ESTEC, Noordwijk (Netherlands).    .

Role Responsibility

The right candidate will carry out the following tasks:

•    Coordinating actions with other secretaries of the department.
•    Planning/coordinating the commitments and meetings, organizing calendar and keeping the Department Offices informed on all issues of concern; supervising the preparation of files for such meetings and any special subjects.
•    On personal initiative or on instructions, collecting information and documents necessary for the Department Staff to take actions on given issues. Maintain and manage confidential information.
•    Analyzing incoming mail-paper and e-mail - and presenting these data in an organized and prioritized manner. Ensuring that important and urgent mail reaches staff to insure timely responses.
•    Coordinating actions with the TIA/T office and other Department offices; organizing and coordinating high level meetings (e.g. Steering Boards) with Industry.
•    Ensuring the diffusion of information between the Head of Office and the Programmes/Project Teams.
•    Answering incoming calls and performing a pre-screening of these calls for direct connection with the Head of Office or for reply at a later time. Keeping organized records of these calls and checking closure and follow up.
•    Preparation of staff missions and travel arrangements
•    Supporting the Department Head and TIA-T staff in the preparation and follow up of administrative, organisational and contractual matters.
•    Composing routine correspondence and keeping a filing system for incoming/outgoing mail. Generating documents and textual and graphics presentations
•    Check for correct authorization, substantiating documentation and adherence to Agency rules and practice (ref. leave, mission, conference, authorization with regards to Staff Rules and Regulations, as well as financial procedures).
•    For the execution of the tasks the contractor will be expected to use related ESA Corporate software tools, documentations systems, and databases and interface with the relevant actors across the Agency.
•    Provide support to ensure the implementation and operations of the Department Documentation Management System in accordance with the ISO requirements and TIA processes.
•    Establishing and maintaining the structure and records and files on the Management Information Systems such as Eclipse and Daptiv.
•    Interfacing and providing support to department staff on administrative related to use of the relevant systems.
•    Supporting the ISO management system and processes. Support to reviews and audits, and preparation of files as background for meetings and special studies.
•    Administering and maintaining the office documentation systems. Setting up the folder structure, registration, filing and distribution of correspondence and other documentation. 
•    Follow up of departmental actions using the Eclipse Documentation Management System.
 

Successful Candidate

Specific Competence and Requirements:
•    Qualification from a recognized Institution of secondary studies or equivalent qualification in Business Administration, Economics, Management or related field, together with an administrative background and experience in the disciplines related to the tasks under consideration.
•    Business administration experience.
•    Excellent communication skills.
•    Ability to interface at appropriate level with relevant actors within and outside the Department.
•    Ability to readily assimilate and co-ordinate input data and providing timely output to the hierarchy.
•    Reliability, rigor and initiative in the execution of the assigned work.
•    Proven sense of confidentiality.
•    Experience of Documentation management
•    Languages skills: Fluent English (competence in other languages such as French, Italian, German, Spanish is appreciated).
•    Excellence in the use of standard office automation support software packages and of commercial database system and electronic mail.
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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies