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RT-C/TEC-QQM/00530 Product Assurance and Safety Support Engineer

Job Introduction

Serco Nederland BV,/ Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

We currently have an exciting opportunity for a Product Assurance and Safety Support Engineer based at ESTEC.

Role Responsibility

The successful candidate will support the Galileo Ground Segment PA (Product Assurance) Unit in all the activities related to the execution of the Galileo Ground Segment Product Assurance and Safety Programme.

This includes support to any or all of the following activities:

  • Guiding and monitoring the implementation of PA&S requirements by contractors in order to assess performance/effectiveness, participation in design reviews and directing the necessary preventive or corrective actions;
  • Supporting the process for evaluation and approval of contractors’ waivers and deviations;
  • Supporting the project non-conformance process and attendance/organization of non-conformance/anomaly review boards as necessary;
  • Ensuring the implementation of the Ground Segment PA Requirements baseline across the applicable Galileo Ground Segments;
  • Monitoring the integration and test activities with quality assurance audits, mandatory and key inspection points, test witnessing and configuration inspections;
  • Supporting the definition of the formal acceptance requirements and conduction of acceptance reviews of all contractual deliverable items;
  • Ensuring the preparation of design trade-offs, analyses and reports using RAMS data to support project decisions;
  • Supporting Security activities for ground segments as appropriate;
  • Support the maintenance of the Navigation Directorate Quality Management System.
  • Guiding and monitoring the application and procurement of EEE parts, materials and processes and controlling implementation of applicable requirements; Produce reports on guidance provided, monitoring activities performed and status of compliance to applicable requirements.
  • Support to launch campaigns.

Additionally, the successful post holder will carry out the following tasks:

 

  • Establishing the PA&S requirements baseline for all elements of the project, in compliance with the ESA general Product Assurance and Safety policy; Produce and implement plans, define inputs, outputs, participants, responsibilities, interfaces, coordinate efforts of participants, and produce resulting consolidated inputs.
  • Monitoring project & PA status & identify relevant PA issues, including NCR / SPR / Waivers / Problems / Critical Items and systematically tracking all items. Produce monthly reports of monitoring activities performed (e.g. inspections, checks, visits, reviews), including conclusions and recommendations.
  • Assessing the implementation of PA&S requirements by contractors, participating in design and safety reviews and directing the necessary preventive or corrective actions; Produce monthly reports with assessment activities performed (e.g. documents reviewed, checklists used, spot check performed), contribution to design and safety reviews, and activities related to preventive/corrective action.
  • Guiding and monitoring the application and procurement of EEE parts, materials and processes and controlling implementation of applicable requirements; Produce reports on guidance provided, monitoring activities performed and status of compliance to applicable requirements.
  • Monitoring the manufacturing, integration and test activities with quality assurance audits, mandatory and key inspection points, test witnessing and configuration inspections; Produce report on activities performed with conclusion and recommendations.
  • Defining the formal acceptance requirements and conducting the Acceptance Reviews of all contractual deliverable items; Produce and implement plans for the preparation of the formal acceptance requirements, defining steps, inputs, outputs, participants, responsibilities, interfaces, and coordinating efforts of participants to produce resulting consolidated inputs to project documents. Produce also reports on the activities performed for conduction of Acceptance Reviews.
  • Controlling NCR / Waivers / Problems / Critical Items. Produce meeting agendas, check that all inputs are available for the NRB or CCB, check that all needed participants are involved, produce NRB or CCB minutes of meeting, follow-up on actions identified, ensure proper nonconformance/wavier/problem/critical item close-out. Produce also reports on control activities performed.
  • PA for the verification, qualification, acceptance & delivery activities.
  • The launch campaign.
  • Participating in progress meetings and CCB meetings. Produce inputs to the meeting and whenever requested, produce meeting agendas, check that all inputs are available, check that all needed participants are involved, produce minutes of meeting, follow-up on actions identified, ensure proper close-out.
  • Reporting project PA status (deviations from plan / schedule of all of above).

The Ideal Candidate

The successful candidate will bring a PhD or M.Sc. Engineering from a recognised Institute of secondary studies or equivalent and minimum of 10 years’ experience in the space sector, including 5 years in Product and Quality Assurance.

Additionally, the person requires:

  • Relevant experience of application of RAMS engineering to space programs, including in ground and/or ground based systems and operations.
  • Relevant experience in PA&S management in the space domain.
  • Excellent interpersonal skills are needed, together with a high degree of organizational and communication abilities, and comfortable with working in a diverse and multinational team environment.

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Highly competitive salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services, employing over 50,000 people in over 20 countries.

We work closely with the European Government Institutions & Space Agencies providing crucial Services with over 300 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies

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