RT-C/HRE-R/00072 - ISS Utilization Management Support

Job Introduction

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for an ISS Utilization Management Support based in ESTEC, Noordwijk.

Role Responsibility

• Administration of the Joint Mission Management Team (JMMT):

• Planning and organization of the meeting
• Compilation and distribution of the agenda
• Generation / review of Minutes of Meeting and action item list
• Action item tracking and follow-up.

• Coordinating the preparation and submission of papers for EUB/HESAC/PB:

• Coordination of preparation and internal review process
• Schedule and document readiness tracking
• Compilation and editing of documents
•  Support to document generation (e.g. generation of flow charts, graphics etc.)
• Proof-reading
•  Document delivery:
  • Recurrent documents (eg Utilisation Oral Report presentation, Current status and future Announcements of Opportunity presentation, Annual Report on ISS resources )
  • Recurrent inputs to higher level documents (eg Research and utilization chapter in the quarterly report to PB-HME, Inputs to the D/HRE presentation to PB-HME, Research and utilization chapter in the quarterly report to Council, Inputs to the D/HRE presentation to HESAC)
  •  non-recurrent topic specific documents to be defined ad-hoc.

• Coordinating the preparation and submission of fiches for the work plan:

• Coordination of preparation and internal review process
• Schedule and document readiness tracking
• Support to document generation
• Proof-reading
• Delivery of the fiches for the work plan (per work plan revision).

• Administration of the weekly and additional ad-hoc Group Meetings:

• Planning and organization of the meetings
• Compilation and distribution of the agenda
• Generation, review and tracking of the action items and record of decision
• Minutes of Meeting if required.

• Administration of technical meetings and reviews:

• Planning and organization of the meeting / review
• Compilation and distribution of the agenda
• Generation / review of Minutes of Meeting and action item list
• Action item tracking and follow-up.

• Preparation of events, workshops and multilateral meetings (e.g. RPWG, UOP, SOP):

• Venue and logistics arrangement
• Overall coordination and organization
• Compilation of agenda in close coordination with the respective panel and / or working group chair
• Generation of Minutes of Meeting and compilation of results
• Follow-up actions
• Logistics and travel support to the international partners as need.

Successful Candidate

As per Job Class with:

• Proficient in the English language, both written and spoken; and knowledge of another official ESA language
• Ability to work independently
• Open minded working attitude
• Proven record in producing high quality technical documents
• Experience with document editing software
• Experience working in international technical environment
• Expert knowledge with modern electronics office automation tools in particular Microsoft Office suite and electronic mailing
• Ability to prioritize activities to achieve the deliverable required.

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies