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RT-C/HIF-ITT/00098 IT DOORS Technical IT Engineer

Please Note: The application deadline for this job has now passed.

Job Introduction

Serco Nederland BV,/ Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

We currently have an exciting opportunity for an IT DOORS Technical IT Engineer based at ESTEC.

Role Responsibility

The successful candidate will focus his/her activities on the following tasks:

  • Setup a DOORS environment for various ESA projects and directorates;
  • Setup and maintain a Cloud service for DOORS;
  • Identify requirements based on classified and unclassified DOORS environments depending on project’s needs.
  • The user access to the DOORS system will be also from outside ESA firewalls for authorized external users (e.g. Industry, EU, GSA). In the case of access from outside the ESA firewall is necessary, it will be made by means of security tokens, subject to the ESA Security policies. Certain projects might not allow external access from outside ESA firewalls. Work closely with corporate IT services to find the best possible solutions for DOORS environments for internal and external users.
  • Specification and set up of DOORS projects for users if requested.

Successful Candidate

The successful candidate will bring a university degree (Msc Engineering) from a recognised Institute of secondary studies (University,ecol supérieure,etc) or equivalent and minimum 5 years of of relevant       professional working experience.

 

Additionally, the person requires the following skills and experience:

Technical Skills:

  • A deep understanding of IBM DOORS is required;
  • Proficiency in databases systems (e.g. Oracle, MariaDB, etc.);
  • A good experience in developing Web applications using standard application frameworks and related Web technologies;
  • Capable of Java (web) development;
  • Capable in Software development (Pascal, C, C++, Java, Spring,Hibernate, PL/SQL, Perl, PHP, VB);
  • Proficient in Software Debugging;
  • Proficient in running operational environments.

Non-Technical Skills:

  • A very good working knowledge of spoken and written English language is essential. Excellent communication skills (written, interpersonal, negotiation, etc.) are crucial.
  • Must be able to train and explain issues to users over the telephone and email, and to maintain clear communication with the ESA’s technical responsible on all tasks and projects.
  • Ability to work independently and manage multiple tasks simultaneously.
  • High sense of rigour, proactive attitude to solve problems.
  • Service orientation.

The key person shall provide support to the user community to:

  • Provide assistance in the technical and functional use of the applications under the key person’s responsibility;
  • Address requests related to applications and products out of his scope to the relevant support groups keeping the user informed;

Provide expert advice regarding current system functionality and respond to:

  • Requests for manipulation of the database (e.g. generation of specific script for data upload, application configuration, etc.); Requests for data extraction, ad-hoc reports, etc.
  • Troubleshooting applications errors not requiring intervention of the development team.

 

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Highly competitive salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services, employing over 50,000 people in over 20 countries.

We work closely with the European Government Institutions & Space Agencies providing crucial Services with over 300 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies

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