RT-C/HIF-EPT/00110 - Administrative Assistant

Job Introduction

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for an Administrative  Assistant (Video Conferencing Administration), based at ESTEC. 

Role Responsibility

The successful candidate will focus on the following tasks:

• Act as a team member of the ESA Corporate Video Conferencing Service, with the following responsibilities:
• Video conferences are correctly booked and configured in accordance with ESA Policies and procedures. Maximum utilisation of the available resources is achieved through efficient booking.
• Real-time monitoring of VIP conferences, with pro-active intervention when required.
• Provide a real-time help and assistance service for ongoing video conferences across the Agency.
• Act as a single-point of contact for external parties who wish to interface to the ESA Video Conference facilities.
• Deliver an excellent customer experience through the provision of Corporate Video Conference service to restore service in the fastest possible time.
• Coordinating service delivery with internal and external interfaces, such as Facility Management Teams in all ESA centres; ESA ICT Service Managers and Suppliers; Tthe ESA Communications Teams.
• At local (ESTEC) level, contribute to the correct setup of all the public Video Conferencing facilities: Videoconference facilities and locations are neat, tidy and   appropriately configured;  All equipment in the video conference locations is functioning correctly.
• Check routinely that all ESA sites are harmonised and are providing a similar quality of service in all locations.
• Apply the internal Quality Management processes to the delivery of the video conferencing service and coordinate process management with the ESA Quality Management team.
• Contribute to the production of the monthly utilisation and operationsreporting, as defined by the head of the Video Conferencing service.

Successful Candidate

The post holder  shall have successfully completed secondary education  and possess proven  professional  skills in administrative  and/or  secretarial activities.

Ideally the candidate should  also have:  

• At least five years experience in ICT service and operations management.
• Affinity to high quality customer service or support - diplomatic when interacting with customers.
• Excellent written and verbal communication skills.
• Fluent in English.
• Knowledge of French, German and/or Italian is an additional asset.
• Experience with telephone and video conferencing systems and protocols.
• Be able to work un-supervised.
• Flexible attitude, able to cope with high workload pressure, success-oriented, available for occasional extra hours’ coverage.
• Ability to learn quickly.
• Previous ESA experience is an additional asset.

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies