Quality Assurance Managers to help with Helpdesk support (23003, min 3 years experience)
Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.
What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.
Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
We are hiring a Quality Assurance Managers to help with Helpdesk support for our prestigious partner DIGIT TM (DG Informatics) in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.
If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.
We look forward to meeting you! Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.
At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!
DESCRIPTION OF TASKS
The successful candidate will provide Technology Expertise, technical lead services and development
services for the above described project. The candidate will contribute to the activities listed below (nonexhaustive list):
Elaboration and maintenance of IS quality control procedures
Provision of quality plans and service level agreements
IS Quality control and evaluation
Provision of quality studies, quality assessments or other quality matters associated with
information system projects
Definition, elaboration and management of quality tests
Advice on quality improvements
Assistance in the implementation of project management methodology
Good knowledge of IS quality assurance and quality control practices
Good experience with quality procedures
Good knowledge of the CMMI (Capability Maturity Model Integration)
Good knowledge of testing methodologies and tools
Good knowledge of information systems lifecycle
Knowledge of software development methodologies (e.g. RUP, Agile)
Capable to communicate effectively with different actors involved (testers, developers, management etc.)
Strong capacity in preparing and writing studies
Strong capacity to give high-level presentations.
Ability to apply high quality standards
Ability to participate in multi-lingual meetings, excellent communicator
Capability of working in an international/ multicultural environment
Some experience with Agile methodologies
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.
You may submit a written request revoking your consent to this agreement at any time.
Corporate Benefits Package
Relocation Assistance (if applicable)
And the chance to make a positive difference in a company passionate about diversity and inclusion.
Further information available from the Serco Europe Recruitment Team
About the Company
Why should you join Serco ?
At Serco not only is the nature of the work we do important, everyone has an important role to play.
Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
A world of opportunity - You’ll be wholeheartedly supported with development and career progression
Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.
What we offer
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.
We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Please click on the apply button to be taken to our careers website
Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Serco European Agencies