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Quality Assurance Manager with relevant experience and expertise in the context of quality assurance management and testing of web and service based business workflow IT systems (21660, min 9 years experience)

Please Note: The application deadline for this job has now passed.

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a Quality Assurance Manager with relevant experience and expertise in the context of quality assurance management and testing of web and service based business workflow IT systems  for our prestigious partner DIGIT TM (DG Informatics) in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!


Role Responsibility

 Elaboration and maintenance of IS quality control procedures;
 Provision of quality plans and service level agreements;
 IS Quality control and evaluation;
 Provision of quality studies, quality assessments or other quality matters associated with information system projects;
 Identify and elaborate test cases in collaboration with application developers, analysts and business representatives and support to the construction of test scenarios and scripts;
 Execution of assigned tasks and recording of daily progress within the supporting planning tools;
 Reporting and presentation of work progress;
 If required, help IS Testers in tests case and test scenario execution on different platforms and browsers of the integrated systems, including defect creation and defect follow-up;
 Advice on test automation strategy and identification of regression tests including maintenance of test script repositories for updates to existing software;
 Advice on quality improvements;
 Assistance in the implementation of project management methodology;
 Help to identify project and product risks from the quality control perspective;
 Depending on the circumstances, the expert may be requested to provide assistance or support in the resolution of production issues.

Successful Candidate


 Good knowledge of IS quality assurance and quality control practices;
 Good experience with quality procedures;
 Good knowledge of the CMMI (Capability Maturity Model Integration);
 Good knowledge of testing methodologies and tools;
 Excellent knowledge of test automation and automation strategies;
 Experience in the development of automation tools using Java and Java EE as programming language and automation of web interfaces build using Richtechnologies  Vaadin, JQuery, …);
 Being able to understand well requirements analysis and application for web applications and web services (UML);
 Understanding of relational databases (Oracle) and service testing using SOAPUI (WSDL, XSD understanding);
 Good knowledge of information systems lifecycle;
 Knowledge of software development methodologies (e.g. RUP, Agile);
 Capable to communicate effectively with different actors involved (testers, developers, management etc.);
 Strong capacity in preparing and writing studies;
 Strong capacity to give high level presentations;
 Ability to apply high quality standards;
 Quick learning ability is required, being organized, versatile and a results-oriented team player;
 Ability to cope with fast changing technologies used in application developments;
 Ability to participate in multi-lingual meetings in French and English, excellent communicator; good command of the English language is mandatory;
 Capability of working in an international/ multicultural environment.

 ISTQB certified;
 Experience of application lifecycle management tools: Atlassian JIRA;
 Experience of Planning and Defect management is required. Experience in this domain using Rational Team Concert is considered as an advantage;
 Experience in testing information systems business processes (finance, procurements and accounting) in public institutions;
 Very good knowledge of test automation strategies and test automation tools (RFT, Selenium, WebDriver, SOAPUI, …);
 Understanding of TMAP methodology.

Specific expertise:
Good expertise in quality assurance management matters and business workflow
application testing, manual and automated, is required.



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

  • Chance to contribute to innovation in the public services sector
  • A company passionate about diversity and inclusion
  • Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco European Agencies

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