Quality Assurance Manager (18491, L3)

Job Introduction

For one of our prestigious partner in Brussels, we are hiring a new Quality Assurance Manager, Member in the Project Support Office (PSO), which supports the management, operations and business processes. These IT systems support all relevant business processes of indirect grant management, including organisation registration, applications, project and financial management, and the dissemination of project results. 

If you like to work in a multi-cultural and dynamic environment, this opportunity will match your expectations.

We look forward meeting you, so discover quickly the offer below and click on apply if you feel that you are the good candidate for this opportunity!

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do! 

Role Responsibility

Provide assistance in the framework of the Project Support Office (PSO) for activities related to Governance, Monitoring, Reporting, Project Support, QA (quality assurance and control) and IT Methods and Standards activities in close cooperation with the Management of the IT Unit, which include (but are not limited to) the following:

• Support and assist the Quality Assurance Team by

1. organise meetings, preparing draft presentations, reviewing quality control related documents, conducting regular monitoring meetings 
2. further elaborating and maintaining Information Systems quality control procedures
3. providing support setting up quality plans
4. giving advice on quality improvements

• Support monitoring of the IT project progress in the framework of the applied IT Project and Software Development Methodologies (assist in the implementation, review project reports, check consistency and completeness, identify dependencies, planning related issues etc.).
• Support the organisation/ facilitation of the different meetings (e.g. IT Governance-related Information System Management Board, Technical Coordination /Management Board or other e.g. Lessons Learned, Planning sessions);
• Prepare support material (in collaboration with Project and Business Managers, Technical Experts where seen fit)
• Take notes, describe actions identified during the various meetings as input for followup and reporting 
• Support the reporting to hierarchy on the progress of projects at regular intervals, including contributions to the Mid-term, Annual Activity Reports, DG EAC IT Work Plan, publications on the SharePoint / WIKI and other.
• Maintain and improve the Collaborative spaces of EAC R4 (on Confluence (WIKI) etc.); Maintain the Functional mailbox of PSO

Successful Candidate

• You must have at least 9 years’ experience in

1. Quality Assurance / Control (incl. testing) ,
2. Project Management practices and procedures,
3. Digital Communication and Information Sciences, o
4. Business Studies or a related field.

• Knowledge of Project Management standards (e.g. PM²) and methodologies, Information Systems lifecycle management (Agile / RUP), Agile methodology as well as Project Management tools (e.g. MS Project / VISIO or other), is highly desirable.
• Knowledge of online collaborative platforms (Jira, Confluence, SharePoint, TEAMS etc.).
• Excellent drafting skills (in English).
• Effective interpersonal, analytical and communication skills.
• Ability to set priorities and adapt to changes in a quick, professional manner.
• Problem-solving skills.
• Ability to interact appropriately with the other Team Members of the PSO, the Management of the IT unit, as well as other relevant entities within and outside of DG EAC.
• Excellent command of English. French would be an asset.
• Some knowledge of the Commission’s Erasmus+ and European Solidarity Corps programmes would be an asset

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.
• Pension

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco European Agencies