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Quality Assurance Manager (12446, L4)

Please Note: The application deadline for this job has now passed.

Job Introduction

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for a QUALITY ASSURANCE MANAGER, based in Brussels.


Role Responsibility

The key person will be responsible for:

  • Elaboration and maintenance of IS quality control procedures 

  • Working closely with Development, Business Analysts and Product Owners to ensure Project acceptance 

  • Prepare and communication progress reports and statistics to the Quality and Rollout Manager 

  • Capability to understand the big scaled systems and complex architectures 

  • Create and update project documentation adjusting to the scope of the business domains approving deliverable products 

  • Request and coordinate system, Integration and UI testing based on the business scenario on multiple web based modules of the solution in order to prepare the SAT 

  • Troubleshoot and triage issues with multiple teams to drive towards root cause identification and resolution 

  • Coordinate meetings and manage the communications with several project stakeholders 

  • Document, Track and Escalate issues found during the UAT 

  • Working with multiple peers both on the IT implementation and Business sides 

Successful Candidate

The key person should have:

  • Good knowledge of IS quality assurance and quality control practices 
  • Good experience with quality procedures 

  • Good knowledge of testing methodologies and tools 

  • Good knowledge of information systems lifecycle 

  • Capable to communicate effectively with different actors involved (testers, developers, management etc.) 

  • Ability to apply high quality standards Experience in preparing and driving User Acceptance Testing (UAT) / Site Acceptance Testing (SAT) 

  • Manage and follow up the progress of the implementation of new functionalities in IT systems 

  • Experience in working on large projects and coping with tight deadlines 

  • Knowledge to design, develop and implement Test Plans, Cases & Processes 

  • Knowledge to preparing and execute test cases/scenarios 

  • Capability of working in an international/multicultural environment 

  • Capability to work, draft, and chair or participate to meetings in English 

  • High degree of proactivity and ability to priorities own work effectively 

  • Knowledge of existing systems used in the Procurement and/or Grants solutions is an asset 

  • Good knowledge of the CMMI (Capability Maturity Model Integration) will be considered an asset 



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies

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