Quality Assurance Manager (12257, L3)

Job Introduction

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for a Quality Assurance Manager based in Brussels.

Role Responsibility

The key person will be responsible for:

• Elaboration and maintenance of IS quality control procedures 

• Provision of quality plans and service level agreements, 

• IS Quality control and evaluation 

• Analyse existing software tools in the Traineeships Office and participate in the design, development, testing and delivery of various software modules of the new Stage ecosystem. 

• Support the efforts towards digitalization incl. integrating GestMax and adopting new business processes for trainees’ selection, TFM and Compass for traineeship management. 

• Liaise between the IT department and internal business / external users. 

• Support the business flows in Traineeships Office (incl. trainees’ files management, payments, financial data validation, events, certificates, etc.). 

• Troubleshoot technical issues and train other users on troubleshooting and diagnosing problems. 

• Provide technical assistance for questions and problems; talk users through a series of actions to resolve a problem. 

• Define functional tests and analyse their results to inform business decisions. 

• Evaluate, test and recommend new opportunities for enhancing Stage software and business decisions. 

Successful Candidate

The key person should have:

• Bachelor Degree in Software Development, Computer Engineering, Project Management or related field and/or relevant experience in the field. 

• Capability of integration in an international/multi-cultural environment, rapid self- starting capability and experience in working in team 

• Proven knowledge of testing technologies and tools 

• Very good knowledge in project monitoring and evaluation incl. analysing logs, tracing root causes, debugging and understanding exceptions. 

• Good knowledge of IS quality assurance and quality control practices 

• Good experience with quality procedures 

• Capability to persevere in retesting solutions 

• Ability to cope with fast changing technologies used in application developments 

• Very good knowledge of Microsoft Office (in particular Word and Excel) and Jira. 

• Prior experience in tech support, desktop support or a similar role is a plus. 

• Knowledge and professional experience in project management. 

• Capability of working in an international/multicultural environment. 

• Resilience, team spirit and an analytical mindset are necessary. 

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies