Quality Assurance Manager (10776, L5)

Job Introduction

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for a Quality Assurance Manager, based in Brussels.

Role Responsibility

The key person will:

•  Study the feasibility of migration to another CMS platform;

•  Definition, elaboration and management of a quality assessment strategy to ensure the timely delivery of deliveries (quality control checklist);

•  Ensure quality assurance of the logical and physical structure of web pages and of navigation methods;

•  Ensure the quality control of the newsletters issued through internal IS;

•  Definition, elaboration and management of a quality assessment strategy to ensure the timely delivery of deliveries (quality control checklist);

•  Monitor website for server-side errors, broken links, etc. and maintain a risk log assessment;

•  Ensure any update change integrate with analytics and SEO;

•  Perform and/or manage performance and accessibility testing;

•  Support web team by providing advice on quality improvements;

•  Definition of service level agreements standards;

•  Provision of quality assessments reports over outsourced services;

•  Assess the deliveries using specific performance indicators, planning and reporting tools as well as client satisfaction surveys (through EU Survey);

•  Demonstrate new product functionality to internal stakeholders;

•  Ensure liaison with designated contacts in the DG, partner organizations and external providers.

Additionally, ensure also the following:

•  Participation to meetings with business owners and users;

•  Participate in defining and documenting operational procedures.

Successful Candidate

The key person should have:

•  Good knowledge of IS quality assurance and quality control practices;

•  Good experience with quality procedures;

•  Good knowledge of testing methodologies and tools;

•  Knowledge of software development methodologies (Agile, Scrum);

•  Strong capacity in preparing and writing studies;

•  Excellent problem-solving and project management/planning skills;

•  Able to set objectives and meet deadlines;

•  Strong capacity to give high level presentations;

•  Ability to apply high quality standards;

•  Proficient with Agile Project Management Concepts;

•  Good Knowledge of design and graphical tools;

•  Excellent inter-personal communication skills, client-orientation and team spirit;

•  Capability of working in an international/ multicultural environment;

•  Ability to participate in multi-lingual meetings (English and French)

•  Certification in PM2 , EC’s Project Management methodology is considered an asset;

•  Familiarity with Agile development methodologies (e.g., Scrum, Kanban) and issue tracking and documentation software, such as JIRA and Confluence;

•  Knowledge of the Regional and Urban policy and of European Structural and Investment funds is considered an asset.

------------

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies