Quality Assurance Engineer

Job Introduction

Serco Services GmbH part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

We currently have an exciting opportunity for a Quality Assurance Engineer based at EUMETSAT, Darmstadt, Germany.

Role Responsibility

The candidate will provide service to the GEO QA Team which provides support to the GEO Programmes (MTG). The tasks will be allocated in support of the MTG Ground Segment activities, in accordance with the plan and priorities assigned by the technical officer in closed coordination with the MTG Management of the area of activities.

The tasks will include the following:

1. Implement EUMETSAT QA policies in the assigned area(s), in accordance with the MTG System QA plan and all relevant applicable standards, technical and QA documents, procedures and working practices that are applicable to the ongoing projects phase(s);
2. Ensure that the assigned MTG processes are implemented in accordance with their relevant QA working practices and procedures;
3. Contribute to the maintenance of GEO QA working practices’ and procedures. Suggest and support the establishment of improvements of the available QA documentation, aiming at process efficiency and synergy;
4. Contribute to the establishment of metrics to measure the effectiveness of the main processes within the assigned areas. Provide pro-active suggestions for process improvement, based on these metrics and other observations;
5. Provide service to the MTG Ground Segment Team(s) in order to ensure that Quality Assurance policies and methods are taken into account during all involved lifecycle phases;
6. Provide dedicated QA service to the production of the technical and programmatic documents relevant to the MTG Programme, MTG Ground Segment and its facilities and elements;
7. Critically review technical and management documents issued in support to the MTG GS Facilities procurement;
8. Provide service, as Review secretary, to the Programme Reviews and Check Points planned for MTG , ensuring that the relevant Organisation Note arrangements are correctly implemented, and that the support tool to be used for managing the Review Item Discrepancy (RID) during the Reviews is properly configured and available;
9. Contribute to the MTG GS Facilities procurement activities and the connected processes, ensuring that the applicable QA requirements are correctly implemented;
10. Provide service to QA activities during the Facilities development and production process, interfacing with the EUMETSAT Technical Officer(s), the relevant cross-divisional EUMETSAT Teams and with the Industry Quality Assurance (QA)/Product Assurance (PA) counterparts;
11. Contribute to the monitoring of the implementation of the agreed QA Plans and procedures within the Industry and others Organisations activities, including Sub-tiers;
12. Contribute to the coordination of the anomaly and non-conformances review process in the assigned areas;
13. Contribute to the preparation and conduct of QA audits on Industry and within EUMETSAT in the areas connected with MTG GS activities, in line with the MTG GS Contractors/ Suppliers Quality Assurance Audit Plan;
14. Contribute to the regular reporting to the MTG GS QA Engineer, to the GEO QA Manager, and to GS Manager concerned on all QA aspects related to MTG GS activities;
15. Provide inputs related to the service and attend to the weekly GEO QA Team coordination meetings and programme meetings if so required.

Short and possibly frequent work missions within Europe are requested.

Successful Candidate

The candidate is required to have the skills, capability and experience level adequate to ensure the fulfillment, with a high degree of autonomy, of the tasks indicated above.

For the fulfillment of the tasks listed above, the candidate shall be in possession of the following mandatory skills:

• Significant hands-on experience in QA/PA processes definition, implementation, monitoring and control, and QA/PA performance metrics;
• Knowledge and application of aerospace/space Product and Quality Assurance standards;
• Knowledge of and experience in applying ISO 9001 and ECSS Standards;
• Significant experience in the implementation of QA policies and methods in procurement contracts for complex products such as ground segment systems.;
• Experience in providing QA support to SW products throughout their complete development lifecycle. Experience in following HW/SW products integration and verification;
• Significant hands-on experience in using Microsoft Office Suite.
• Capability of producing and releasing in autonomy Minutes of Meetings and QA reports;
• Experience in application of risk management and lessons learned processes;

The following skills are considered an advantage:

• Knowledge of requirement management tools, e.g. DOORS;
• Experience of working in programmes involving different partners;
• Previous experience in similar developments.

The offered position requires a very good knowledge of the English language (spoken and written).

Additionally, the successful candidate requires the following:

A University degree in Engineering, Physics, Computer Sciences or a related discipline is required.

The candidate must have a minimum of 3 years of specific experience in Quality and Product Assurance (QA/PA) in Aerospace/Space Programmes, and have good interpersonal and mediation skills.

Specific experience on QA/PA processes on satellite Ground Segments will be considered an advantage.

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Highly competitive salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services, employing over 50,000 people in over 20 countries.

We work closely with the European Government Institutions & Space Agencies providing crucial Services with over 300 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies