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Project Manager with expertise in Information & Communication Management, and in design of online and offline communication activities, products and content (21741, min 11 years experience)

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a Project Manager with expertise in Information & Communication Management, and in design of online and offline communication activities, products and content for our prestigious partner DIGIT TM (DG Informatics) in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!


Role Responsibility


The person who will fill the position will be primarily involved in developing the communication aspects for the CIC, and to this end will liaise with the wide variety of services involved, in developing the web platforms, training programmes and guidance for stakeholders. The main related tasks to this position are the following:
 Contribution to the CIC Communication strategy (internal and external); to its action plan and to specific communication actions.
 Information & Communication Technologies (ICT) communication activities at CIC level.
 CIC intranet design, implementation and maintenance.
 CIC units' wiki design, implementation and maintenance.
 Set-up and monitoring of editorial processes for the drafting of content related to IT and business developments.
 Editorial work on content related to IT and business developments.
 Organisation of internal events to promote corporate identity with a focus on IT and business developments.
 Set-up, coordination and implementation of the CIC internal communication tools: newsletter, audio-visual material, newcomers' induction courses, management and staff corporate activities, knowledge management.
 Coordination of a network of communication correspondents at CIC unit level
 Prepare and maintain project and quality plans and track activities against the plan, provide regular and accurate reports.
 Project management reporting: regular reporting and ad hoc notes on communication developments and activities, identification and monitoring of key performance indicators related to the communication activities in the Communication plan of the CIC.
 Close cooperation with the wide variety of services involved in developing communication activities related to eGrant management, training & documentation.
 Participation in working groups, progress meetings and meetings with the stakeholders.
 Depending on the circumstances, the PM may be requested to provide assistance or support in the resolution of production issues.
 Contribute to the communication strategy for the (internal and external) communication on the FTOP and PP, and to specific communication actions.

Successful Candidate


 In depth knowledge of application design, more particularly in the context of websites and web applications.
 Capacity to coordinate the design and development of website projects.
 Advanced use of Content Management Systems: Confluence, Sharepoint.
 Capacity in writing and presenting studies, to give presentations about the project.
 Project management experience in ICT projects related to the maintenance of collaboration platforms, editorial work, organisation of ICT workshops: project monitoring, KPIs and reporting.
 Experience in the set-up and coordination of ICT editorial teams working on IT and business content, set-up and monitoring of editorial processes.
 Experience in the set-up and coordination of ICT communication teams for the set-up and of organisation of high level events, workshops of EU Experts.
 Ability in the set-up, coordination, implementation of communication activities for the dissemination of IT and business developments.
 Coordination of network of ICT experts.
 Good understanding of business requirements vs. IT developments for the drafting of dissemination content.
 Good experience with dissemination of information related to e-domains.
 Leadership capability.
 Good knowledge of project management standards and methodologies.
 Good experience with quality procedures and the ability to apply high quality standards to all tasks.
 Practical knowledge of reporting methods.
 Ability to conceptualise problems, identify and implement solutions.
 Ability to participate in multi-lingual meetings, good communication skills, good command of the English language is mandatory.
 Capability of working in an international/multi-cultural environment, rapid selfstarting capability and experience in working in a team, understanding the needs, objectives and constraints of those in other disciplines and functions.

Specific expertise:
 Good expertise in Information & Communication Management, and in design of online and offline communication activities, products and content.



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

  • Chance to contribute to innovation in the public services sector
  • A company passionate about diversity and inclusion
  • Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco European Agencies


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