Project Manager to support the Quality and Rollout, Program and the Product Managers (21876, min 13 years experience)

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a Project manager to support the Quality and Rollout, Program and the Product Managers for our prestigious partner DIGIT TM (DG Informatics) in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!

Role Responsibility

DESCRIPTION OF SCOPE, ROLE AND TASKS
The Project Manager aims to support the Quality and Rollout, Program and the Product Managers.
Particularly in the context of the eProcurement Corporate strategy development. It covers:
1. Responsible for managing the DIGIT B1 Release calendar and dependencies
2. Collaborate with the Rollout implementation phase of the corporate solution
3. Responsible for maintaining effective relationship with all stakeholders
The candidate must have strong knowledge of project management methodologies (such as
PRINCE 2) and experience in the preparation of releasing software, UATs coordination,
coordination between business and IT stakeholders during the UAT and following up the release communications (including Release Notes, Communication to the stakeholders and partners).
Additionally, technical understanding is a very strong qualification to understand and organize the release management activities.

DESCRIPTION OF TASKS
The expert will be the Release Manager for the preparation, coordination, monitoring and follow up of the Release Packages in the scope of the corporate solution. Together with the support of the project and product managers and testing team, the candidate will be the bridge between the business domains and IT solution implementation.
In particular, the expert will assist on the following:
Release Manager
 Regulating Release deployments based on New features or Production fixes for each
applications and their dependencies with other versions or data
 Keeping track of Environment Stability for communicating to different stakeholders
 Capability to understand the big scaled systems and complex architectures
 Create and update project documentation adjusting to the scope of the business domains
approving deliverable products
 Request and coordinate system, Integration and UI testing based on the business scenario on multiple web based modules of the solution in order to prepare the SAT
 Troubleshoot and triage issues with multiple teams to drive towards root cause identification
and resolution
 Coordinate meetings and manage the communications with several project stakeholders
 Continues follow up and coordination of the release status
 Working with multiple peers both on the IT implementation and Business sides

WORK ENVIRONMENT/CONDITIONS
Organisation
The expert will join unit DIGIT. B.1
Meetings will be organised with key resource roles such as:
 Project Manager
 Product Manager
 Program provider
 Business managers
 Change Management team and, if needed, any other key stakeholders according to the solutions’ governance

Successful Candidate

SKILLS
 Knowledge of existing systems used in the Procurement and/or Grants solutions is
mandatory
 Ability to apply project management methodologies according to the project needs (Prince 2)
 Experience in preparing and driving User Acceptance Testing (UAT) / Site Acceptance
Testing (SAT)
 Excellent Knowledge of project management tools (MS Project, JIRA, Confluence)
 Manage and follow up the progress of the implementation of new functionalities in IT systems
 Experience in working on large projects and coping with tight deadlines
 Knowledge to design, develop and implement Test Plans, Cases & Processes
 Knowledge to preparing and execute test cases/scenarios
 Capability of working in an international/multicultural environment
 Capability to work, draft, and chair or participate to meetings in English
 High degree of proactivity and ability to priorities own work effectively

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

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