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Project Manager (26408, L 5)

Please Note: The application deadline for this job has now passed.

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a Project Manager for our prestigious partner DIGIT TM (DG Informatics) in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!


Role Responsibility

Tools / Methodologies used by the team
Agile / PM2
Sharepoint, Microsoft Project / Powerpoint/ Word / Excel /
Outlook / Teams, WebEx, Skype for Business

 Manage large IT projects underpinning the European Student Card initiative (“ESCI”,
including Erasmus Without Paper, European Student Card, European Student Identifier and
Erasmus App) and monitor the effectiveness of their implementation by the external contractor
 Drive the process of approval of project charters of European Student Card Router and the
Erasmus Without Paper Network and Dashboard in the relevant IT governance bodies of the
European Commission
 Proactively monitor the progress of IT related projects and help identify and manage risks to
the successful outcome of projects by proposing mitigation measures when applicable
 Assist the unit in liaising with stakeholders and replying to enquiries from service providers,
issuers of student cards and student organisations.
 Support the unit in its cooperation with DG CNECT, DG EMPL and DG DIGIT who manage files linked with the initiatives.
 Provide support in preparing and reviewing documents related to annual reporting, meetings with the Commissioner, Directors and Steering Committees and communication activities linked to the initiatives
 Support the unit in the communication and stakeholder engagement on topics related to the
European Student Card Initiative

Successful Candidate

Required Technical expertise
 Minimum of 5 years of experience as a Project Manager / Business Manager in IT-related
projects within international organisations
 Experience with supervising large IT systems integration projects
 Experience with managing multiannual projects involving external contractors and ability to
communicate effectively, including towards the public
 Expertise in optimisation of processes through digitalising workflows
 Ability to work efficiently as part of a team in a fast-paced and high-stakes environment
 Good communication skills and ability to translate IT jargon into mainstream language

Specific expertise
Additional assets for possible consideration:
 Experience in working with the broader Higher Education sector in Europe and/or knowledge of the Erasmus+ programme implementation (from the perspective of participants,
beneficiaries, National Agencies or the European Commission), Ability to think strategically about the long-term development and improvement of IT systems and optimum IT architecture
Familiarity with technical implementation of online authentication and identification of citizens and students.

 Excellent command of English.
 Excellent drafting skills in English.



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Support provided to EU Nationals requiring relocation – Information available upon request

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

  • Chance to contribute to innovation in the public services sector
  • A company passionate about diversity and inclusion
  • Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco European Agencies

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