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Project Manager (14431, L5)

Please Note: The application deadline for this job has now passed.

Job Introduction

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for a Project Manager, based in Brussels.


Role Responsibility

The key person will be responsible for:

  • Give proposals for project strategies, planning, definition of tasks and deliverables, review of  project deliverables, quality control, risk analysis and management, status reports, problem  reporting and management systems, follow up and organisation. 

  • Estimate costs, timescales and resource requirements for the successful completion of each  project to agreed terms of reference. 

  • Analysis, quality control, tracking and monitoring of business workflow application problems and  impediments up to their resolution + coaching of colleagues where a need exists to improve  processes 

  • Redaction of detailed problem descriptions and reports as meaningful input for management and  service team leaders  

  • Review of deliverables : check of the information materials available for end-users : manuals,  wikis, training deliverables 

  • Prepare and maintain project and quality plans and tracks activities against the plan, provide  regular and accurate reports.  

  • Support the supervision of the quality, timing and increment delivery of the final product 

  • User guidance and support regarding the use of information systems / ICT tools, by phone and e mail 

  • Follow-up of service quality in the context of application problems and impediments Participation in user, service and project meetings 

  • Coordination with other project teams 

  • Coordination of wiki sites, collaborative sites or social networks 

  • Management and follow-up of user requests 

  • Communicate on a daily basis with the Service Manager and the other Team Leads.  

Successful Candidate

The key person should have:

  • More than 18 years experience of Business Process Analysis & modelling More than 15 years experience in Iterative Software development 

  • In depth knowledge of large organizations administrative business processes with specific expertise in Procurement, Grants or Financial domains (more than 15 years) Experience in PM² is an asset 

  • Able to draft vision documents and business cases 

  • Knowledge of data quality monitoring and control and data cleansing actions Able to organise, animate and participate in user representatives committees and  tracks/programme meetings 

  • Good knowledge of wiki, collaborative sites (Confluence and Jira) and social networks Experience in definition of Logical Data Model 

  • Strong capacity in preparing and writing reports 

  • Strong capacity to give high-level presentations 

  • Ability to apply high quality standards 

  • Capability of working in an international/multi-cultural environment, rapid self-starting  capability and experience in working in team; leadership capability 

  • Excellent organisational skills 

  • Capability to work, draft, and chair or participate to multi-lingual meetings (EN-FR) , good  communication skills. 

  • Excellent knowledge of Relational DBMS, preferably ORACLE and tools like SQL Developer or  TOAD



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies

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