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PHP and Drupal Technical Team Coordinator

Please Note: The application deadline for this job has now passed.

Job Introduction

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for a Technical Team Coordinator , based in Brussels.

Role Responsibility


Non-exhaustive list of the tasks to be carried out:

• Daily operational team management of Front Office and Back Office teams using the NE-CMS (Drupal platform), including planning, definition of tasks, review of service level, quality control, risk analysis, call handling status and escalation, status reports, problem reporting and organisation definition.

• Resource management: planning of resource usage and estimation of costs, timescale and resource requirements for the expected level of service.

• Activities tracking against the plan, provide regular and accurate reports

• Costs monitoring, timescales and resources used. Take appropriate actions where these deviate from agreed tolerances.

• Manage the change control procedure

• Provide effective leadership for the operational team, ensuring that team members are motivated and constantly developing their skills and experience.

• Participation in meetings within the Customer

The Ideal Candidate


The following knowledge and skills are requested:

• Team management skill, communication, motivation skills

• Project management skills

• Up to date know-how in Internet web applications

• In depth knowledge of Drupal, PHP and web services.  

• Ability to cope with fast changing technologies used in application developments

• Technical support experience

• Ability to work in multi-cultural environment, on a large project

• Ability to participate in multilingual meetings, ease of communication in French and/or English

•  Ability to write documentation in English


University degree is mandatory (bachelor or master)

Min. 14 years of experience 



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies

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