PDGS System Engineer

Job Introduction

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for a  PDGS System Engineer , based in Frascati, Italy.

Role Responsibility

The scope of work will include:
•    Provide system engineering support to the PDGS (Payload Data Ground Segment) Common Services 
•    Review Technical documentation and actively participate to support PDGS maintenance and evolution activities and projects
•    Support elaboration of SoWs with the provisioning of high level technical specifications and other applicable and reference documents for software evolutions
•    Contributing to support the maintenance of high level PDGS Common Services technical documentation (i.e. end to end operational scenarios, functional specifications, operational concepts, …)
•    Support ESA TellUS (ServiceNow implementation of the PDGS Common Services’ processes management tool) technical activities like:
o    Routine monitoring and housekeeping of TellUS instances in production, test and development including support for ServiceNow version upgrades and other changes
o    Routine monitoring and housekeeping of TellUS integration with other PDGS components and data input for statistics and reporting
o    First-line support to TellUS operators including preparation and delivery of training when requested
o    Implementation of minor TellUS evolution and maintenance tasks in particular relating to TellUS core processes (service catalogue, incidents, problems, changes and releases)
o    Development and maintenance of selected TellUS scripts (both on the platform and in the data import function)
o    Acceptance testing of new ServiceNow releases and TellUS maintenance and evolution output
o    Preparation, maintenance and evolution of TellUS dashboards and reports
o    Maintenance of TellUS system documentation
•    Provide Engineering Support to ESA in the execution of ad-hoc activities derived from the change control board processes 
 

Successful Candidate

The following skills and experience are mandatory:
•    At least Master level (or equivalent) in a relevant technical or scientific discipline (e.g. Space system engineering).
•    Good general knowledge of ESA PDGSs.
•    Strong and demonstrated background in system engineering.
•    Experience with programming and technical applications
•    Teamwork.
•    Good communication and technical writing skills with capabilities to synthesize.
•    Good organization skills.
•    Methodical and proactive, with initiative and capability to work autonomously.
•    Problem-solving and creativity-oriented attitude.
•    Proficiency in written and spoken English.
The following skills would be highly desirable:
•    Experience in ESA internal engineering processes.
•    Knowledge of Earth Observation context
•    Experience in ESA applied standards (e.g. ECSS) and applications (e.g. ServiceNow/TellUS)

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Important:

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.You may submit a written request revoking your consent to this agreement at any time.

Package Description

Make a difference everyday.

At Serco everyone has an important role to play. Take pride in what you do.

What we offer if you join our amazing team:

• Competitive Salary 

• Company events

• Performance Management

• International environment

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies