Operational Service Manager

Job Introduction

javascript:void(0)Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

For our activities in ESTEC, we are currently looking for an Operational Service Manager.

Role Responsibility

The Operational Service Manager will work under the direct authority of the Executive Service Manager. He / She shall be mainly responsible to:

• On-site at ESTEC
• Be the operational interface for the POLARIS Service, acting as deputy of the Executive Service Manager, providing a liaison point for the ESA Service organisation to minimize the need for its involvement in day-to-day service operations and matters;
• Ensure that service measurements and reports are produced on time and with the quality of information required by ESA;
• Support the Executive Service Manager in all aspects;
• Be proactive and support the dissemination of POLARIS service delivery information and procedures, ensuring they are correctly implemented and adhered by all POLARIS members;
• Verify and validate methods, tools and technique of service reporting;
• Ensure ESA service requests and initiatives are accurately prioritized and aligned with the SLA, strategy and direction of the ESA’s organisation;
• For high severity incidents, communicate to the appropriate management levels within ESA,
• explaining the problem’s severity, the resolution, an estimated time to resolve the problem and keeping ESA regularly informed on progress;
• Ensure that procedures agreed with ESA are documented and properly kept updated;
• Ensure the availability of functionality in the Service Management System and tools supporting POLARIS baseline processes, procedures and measurements.

Successful Candidate

The successful candidate will bring a PhD or Master in Engineering, as well as experience in this field and minimum 4 years of experience in the tasks similar to the ones described above.

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Full details on application.

Relocation assistance provided (if applicable).

About the Company

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

Serco European Agencies